Technical Support Analyst Tier 1.5
Locations : Vancouver Greater Valley (Abbotsford)
LOCAL CANDIDATES ONLY!
Come work with our Amazing little Managed Services Provider client located in Abbotsford BC. As the Support Analyst, your day to day would be filled with engaging problems solving issues for IT for clients all over the valley.
You’d be hands on phone, email, chat ticket support for Windows and Networking related issues. This position comes with an excellent career path into further specialized technology sectors like cloud, networking, infrastructure, storage etc.
You’d work with an amazing team, have great management, with a no drama group that really work well together!
Your Day to day :
- As the Support Analyst, you would be the first point person to our clients.
- You will act as liaison with field service (external and internal) personnel to identify and resolve system hardware and software problems, and escalate or make recommendations to IT management, as appropriate, regarding the completion of assigned projects.
- Provide support to ensure stable, reliable desktop systems to the client user community across various locations.
- Take on exciting projects that further your toolbox in MS & Open-Source IT Systems as well as Cloud!
- Take the odd all paid trip to Kelowna!
Required knowledge and skills
- Experience working with an MSP Managed Services Provider
- Sound knowledge of Windows 10 and Windows Support
- Working with Autotask Ticketing System or relevant Ideally understand Document Management Systems like IT Glue Experience deploying desktops and imaging laptops
Responsibilities :
- Use Autotask to enter, manage, triage, and resolve Incidents and Service Requests
- Enter accurate information is captured for tickets submitted via telephone, voicemail, email, and messaging apps.
- Perform analysis, troubleshooting and resolution of end user technology (desktops, laptops, software, mobile devices, peripherals, access) issues and escalate when required
- Perform basic analysis, troubleshooting and investigation into network, server, storage, and enterprise application issues and inquiries
- Unboxing desktop and laptop equipment, accessories and monitors
- Configuring and imaging the equipment with a Windows image
- Communicating with employees to schedule equipment swaps
- Create and maintain user solution and technician procedural documents
Location : Downtown Abbotsford Area, work is on-site
Work is generally onsite due to the nature of the organization
Technical Support Analyst – Tier 1.5
Technical Support Analyst – Tier 1. As the Support Analyst, your day to day would be filled with engaging problems solving issues for IT for clients all over the valley. As the Support Analyst, you would be the first point person to our clients. You’d be hands on phone, email, chat ticket support fo...
Budget Analyst (Technical & Resource Support E)
THE OPPORTUNITY: BUDGET ANALYST (TECHNICAL & RESOURCE SUPPPORT E) In this position, you will: Work directly with budget holders, review and monitor expenditure against budget, investigate variances, determine and initiate corrective action when necessary, and make appropriate recommendations to mana...
Tier 2 Technical Support Canada
The Tier 2 Technical Support agent is an advanced-level technical position, offering many opportunities to grow professionally, master and practice industry-leading methodologies and tools, and be involved with the cutting-edge technology that’s building the web of tomorrow. At least 2 years experie...
DevOps Technical Support Analyst & Product Trainer NOC: 2282 | Macropus Global Ltd.
We have an immediate need/opening of an expert in DevOps Technical Support Analyst for a full time in. Expertise in trouble shooting the problems generated while building, deploying and in production support. Experience in supporting 24x7 production computing environments. Experience providing on-ca...
Tier 1 Technical Support Canada
They are looking for Technical Support Agents. These are full-time, home office based positions providing technical support via chat or email during regular working hours. As Tier 1 support you will learn how to review, analyze, and resolve a variety of customer issues, quickly, and professionally, ...
IT Manager, PMO–Learning & Performance Support
As IT Manager, PMO–Learning & Performance Support at Saputo, you are part of the team responsible for enabling change for large-scale, complex enterprise systems implementations and smaller IT initiatives, which impact end users in Australia, Argentina, Canada, USA, and the United Kingdom. Establish...
IT Support Specialist
IT Support Specialist - Fast Track Your IT Skills with Us!. Are you ready to launch your IT career and dive into a fast-paced world of problem-solving? Morris Business Solutions is searching for a passionate IT Support Specialist to join our dynamic Managed Services (MSP) team. We're a fun and suppo...
Technical Project Support (Senior Project Engineer)
Technical Project Support (Senior Project Engineer). Technical Recommendations: Support technical recommendations following equipment inspections, adhering to Metso and industry standards. Leadership & Mentorship: Assist and mentor the technical project support team, guiding junior project engineers...
Technical Customer Support Specialist
You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We a...
information technology (IT) support technician
Respond to users experiencing difficulties with computer. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to i...