Outlets Supervisor - Chateau Nova Yellowknife

Employer : Chateau Nova, Yellowknife

Location : 4571-48 Street Yellowknife, NWT.

Job Type : Full-Time, Permanent

Hours : 30–40 hours per week

Wage : $19.04 per hour

About Nova Hotels

Nova Hotels is a Canadian, family-owned hotel group proudly operating 14 full- and limited-service hotels across Alberta, Saskatchewan, and the Northwest Territories. At Nova, our associates bring warmth, professionalism, and genuine care to every guest experience. Our food and beverage outlets—including restaurants, lounges, bars, cafés, and room service—are an essential part of that commitment.

Job Overview

The Outlets Supervisor oversees the daily food & beverage operations of the hotel’s outlets, ensuring high-quality service, smooth coordination of staff, and adherence to Nova’s hospitality and safety standards. This role requires availability for a flexible schedule including days, evenings, weekends, and holidays.

Key Duties

The Outlets Supervisor is responsible for :

• Supervising, coordinating, and supporting the activities of staff in the hotel’s outlets (restaurant, lounge, bar, café, room service).
• Ensuring smooth day-to-day service, guest satisfaction, and adherence to food service standards.
• Training staff in job duties, sanitation, workplace safety, and Nova Hotels’ service expectations.
• Creating, updating, and adjusting work schedules and service procedures as needed.
• Communicating professionally with guests, staff, management, and A / V partners to support seamless service delivery.
• Monitoring outlet operations to ensure clean, organized, and efficient service areas.
• Assisting with inventory control, estimating supply needs, and reporting low stock levels.
• Maintaining records of sales, stock, waste, and repairs as required.
• Handling cash, POS systems, and end-of-shift reconciliation when assigned.
• Addressing guest concerns promptly and professionally, escalating issues to management when needed.
• Ensuring compliance with food safety, sanitation, and health & safety policies.
• Supporting other food & beverage operations (banquets, catering) when required.
• Performing additional related duties to support the department and guest experience.

Skills & Qualifications

Work Conditions

Nova Perks

We thank all applicants for their interest; only candidates selected for an interview will be contacted.