Workday & Medallia Analyst (Technical Administrator)

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Why This Role Matters

The Workday & Medallia Analyst (Technical Administrator) plays a key role in powering Loblaw’s enterprise listening strategy. As part of the HR Technology (PPT) team, this role is responsible for the technical build, configuration, and maintenance of Medallia surveys—ensuring that the right colleagues receive the right surveys, at the right time, through secure and accurate Workday data.

This position serves as the Medallia technical administrator , maintaining platform configurations, permissions, dashboards, and survey distributions. The role partners closely with the Employee Listening Centre of Excellence (COE), People Analytics, and the Medallia vendor to enable a seamless, compliant, and data‑driven survey experience across the enterprise.

While this role does not analyze survey results , it is essential to the success of Loblaw’s listening programs by providing the data and technology foundation that supports over 200,000 colleagues across multiple banners.

What You’ll Do

Serve as the technical Medallia administrator , managing platform configuration, permissions, user access, and dashboards.

Build, launch, and maintain Medallia surveys in partnership with the Employee Listening COE and vendor support team.

Develop and maintain Medallia reporting dashboards for HR and business users, ensuring accurate data access and role‑based visibility.

Collaborate with HR COEs, People Analytics, and business stakeholders to define population criteria and survey logic.

Develop and maintain Workday reports, calculated fields, and data extracts (EIBs) used to create Medallia distribution lists.

Validate and test survey populations, ensuring alignment with current organizational structures, hierarchies, and security roles.

Conduct data quality checks and troubleshoot issues related to population, configuration, dashboards, or data transfer.

Convert and prepare data received from HR Business Partners or other sources to meet Medallia’s structural requirements.

Maintain documentation of survey configuration, dashboard design, data mapping, and process flows between Workday and Medallia.

Partner with the Medallia vendor to manage technical escalations, dashboard enhancements, system upgrades, and configuration changes.

Support audit, privacy, and compliance requirements related to colleague data and survey distribution.

Identify and implement automation or process improvements to enhance efficiency, accuracy, and sustainability of survey operations.

What You’ll Need to Succeed

Proven experience with Workday HCM reporting , calculated fields , and data extraction (EIBs or similar) .

Hands‑on experience with Medallia platform administration , including survey configuration and dashboard creation / maintenance .

Strong understanding of HR data structures (supervisory organizations, cost centers, job profiles, and custom orgs).

Advanced proficiency in Microsoft Excel , including complex formulas, lookups, pivot tables, and data validation techniques.

Ability to interpret complex data requirements and translate them into logical, system‑based configurations.

High attention to detail with strong data validation and quality‑assurance skills.

Excellent communication and documentation skills, with the ability to engage both technical and non‑technical stakeholders.

Comfort managing multiple priorities and timelines in a fast‑paced, matrixed environment.

What You Bring

Post‑secondary education in Business, HR, Data Analytics, or Information Systems; or equivalent work experience.

3+ years of experience in HR technology or systems administration (Workday strongly preferred).

Experience supporting or administering Medallia (or similar survey systems) in a large enterprise environment.

Demonstrated experience building and maintaining Medallia dashboards or reporting views for end users.

Familiarity with data privacy and security principles related to employee information.

Advanced Excel skills and experience with basic programming languages such as Python or VBA to support data transformation and automation.

Curiosity, initiative, and a mindset focused on quality, efficiency, and continuous improvement.

What You’ll Get

The opportunity to administer one of the most widely used enterprise listening platforms in Canada’s largest private‑sector employer.

Exposure to a wide range of HR systems and data across multiple lines of business and banners.

Collaboration with diverse stakeholders in HR, IT, and external vendor teams.

A culture that values innovation, inclusion, and colleague experience — supported by technology that empowers people to grow and succeed.

Competitive compensation, comprehensive benefits, and opportunities for professional development.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values—Care, Ownership, Respect and Excellence—guide all our decision‑making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long‑standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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