Field Service Technician- Production Print (Burnaby)

Overview

Are you passionate about providing top-notch technical support and problem-solving within the production print environment?

We're searching for a skilled Production Print Field Service Technician to become a vital part of our innovative team. If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable

Pay Grade Salary Range

$52,016.86 - $65,022.01

Responsibilities

Perform on-site maintenance and repairs for production print equipment.

Diagnose and resolve technical issues promptly to minimize production downtime.

Conduct regular inspections and implement preventive maintenance procedures.

Install, configure, and calibrate production print machinery for optimal performance.

Collaborate closely with clients, delivering outstanding customer service and support.

On-site service of MFPs

Maintain parts and call management as well as accurate records to achieve KPI targets

Responsible to learn new technologies, maintain accurate records and assist other team members as required

10% - Lead referrals, assists with customer assessments and solution design

90% - break-fix and customer support

Seeks opportunities to improve territory parts budget and inventory control

Perform other relevant duties as assigned by management

Qualifications

Demonstrated experience in servicing and repairing production print machinery.

Proficient in mechanical and electrical troubleshooting within a production print environment.

Familiarity with a variety of production print technologies and systems.

Exceptional communication skills and a strong customer service orientation.

Ability to work independently and adapt to diverse client environments

Network Skills :

Install and troubleshooting of basic printing and scanning solutions.

Microsoft OS peer to peer and client side of server environments

Familiar with printing from common business apps

Solutions Knowledge : Basic understanding of solutions portfolio

Product Knowledge : Excellent working knowledge and certification of production systems

Color Skills : Working knowledge of calibration, and RIP configurations

Communication Skills : Excellent verbal and written and interpersonal

Mentoring and Instruction : 10% - based on technical expertise

P re / Post Consulting Ability : Moderate

Working directions : Requires limited assistance for more difficult problems

Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations

Travelling within Canada. Candidate must provide & maintain valid travel documents at own

expense

Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing

Standby and afterhours work may be required

Training may require afterhours travel and stay overs including weekends

Perform other relevant duties as assigned by management.