Contact center manager Jobs in Burnaby, BC

About the Role

Are you ready to lead the future of financial data for the world's leading companies?

This role places you at the heart of our strategy to redefine the customer experience for Workday Financials! You will first lead the Accounting Center, and after developing a deep understanding of its powerful, configurable data engine, that expertise will position you to become a key product lead partner in developing our next major innovation : a no-code Cost and Profitability Management platform. This is a rare opportunity to not just lead a high-growth product, but to use your knowledge to transform the implementation experience and empower our customers to own their solutions!

In this strategic capacity, you will solve our most significant product challenges, creating transparency from ambiguity and guiding strategy in uncharted territory. You will build and lead formal networks across the organization, uniting product groups and guiding company leaders to drive alignment on critical priorities. Applying deep customer insights, you will pioneer innovation and steer products from ideation through delivery. Furthermore, you will mentor and coach other product managers, actively up-skilling the entire team and fostering the next generation of product leaders at Workday.

About You

Basic Qualifications - Principal Product Manager

A bachelor's degree, or at least 7 years of proven experience in a Product Management or Product Owner role, responsible for translating market needs into product deliverables through the entire product lifecycle.

Basic Qualifications - Senior Product Manager

A bachelor's degree, or at least 5 years of proven experience in a Product Management or Product Owner role, responsible for translating market needs into product deliverables through the entire product lifecycle.

Other Qualifications

Comprehensive understanding of the reporting and analytics needs of the office of the CFO.

Experience with Reporting or BI / Analytics tools.

Experience defining or contributing to the strategy for managing performance and scale of a financial management suite or similar SaaS system.

Ability to work across multiple stakeholders and drive product success.

A sophisticated understanding of systems thinking, with the ability to predict how a change in one part of an ecosystem will impact many other parts.

Always bring data-informed arguments to the forefront.

Ability to inspire software developers to enthusiastically build to your roadmap.

Deeply motivated by the enormous responsibility of ensuring scalable product and infrastructure features and able to effectively evangelize across organizations to effect change.

Demonstrated flexibility, skill, and courage in making decisions amidst a complex set of constraints and shifting market dynamics.

Skilled at crafting scalable, reliable, business-critical systems for large customers.

Ability to define, drive, and deliver products from a blank slate, creating innovative solutions in areas with high ambiguity and no prior blueprint.

Experience with enterprise SaaS, in-memory object graph systems, cloud architecture, and automation technologies a plus.

Workday Pay Transparency Statement

The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission / bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits in Canada, please . For more information regarding Workday’s comprehensive benefits in the US, please .

Primary Location : CAN.BC.VancouverPrimary CAN Base Pay Range : $162,700 - $244,100 CADAdditional US Location(s) Base Pay Range : $164,900 USD - $288,000 USD