agent, travel
- Work Term : Permanent
- Work Language : Bilingual
- Hours : 37.5 hours per week
- Education : Bachelor's degree
- Experience : 1 year to less than 2 years
- or equivalent experience
Work setting
- Airline ticket office
- Travel wholesale company
Tasks
- Attend to other financial transactions, such as plane tickets and travel insurance
- Calculate cost of travel and accommodations
- Handle reimbursement in case of transportation and hotel reservations cancellation
- Recommend suitable products
- Investigate new travel areas, hotels and other amenities
- Manage difficult situations with customers
- Perform general office duties
- Sell travel products and travel insurance
- Use principles and methods for showing, promoting, and selling products or services, which include marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
- Attend to cancellations and schedule changes
- Develop contact lists
- Make transportation and accommodation reservations using computerized reservation and ticketing system
- Provide travel information to clients regarding destinations, transportation, accommodation options and travel costs
Computer and technology knowledge
- Travel software packages
- MS Office
- Database software
Travel bookings
- Leisure travel
- Individual travel
- Group travel
- Domestic travel
- International travel
- Adventure travel
Geographical areas of specialization
- Canada
- United States
- Western Europe
- Central Europe
- Eastern Europe
- Northern Europe
- Mexico and Central America
- South America
- Caribbean
- Africa
- North Pacific
- South Pacific
- Asia
Area of specialization
Sales
Transportation / travel information
- Willing to travel
- Willing to travel cross-border
- Willing to travel overnight
- Willing to travel internationally
Work conditions and physical capabilities
- Tight deadlines
- Attention to detail
- Sitting
- Work under pressure
Own tools / equipment
Internet access
Personal suitability
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Initiative
- Judgement
- Organized
- Reliability
- Team player
- Dedication
Screening questions
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
Workplace information
Remote work available
Financial benefits
Group insurance benefits
Other benefits
- Learning / training paid by employer
- Parking available
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