Customer service Jobs in Mercier, QC

What will you do?

• Provides front-line telephone support to Customers and Sales Channel on various Automation products / services.
• Provides complex product and solutions application support for customers.
• Develops solutions to technical problems utilizing Schneider's vast product portfolio.
• Manages relationship with customer to enhance customer experience.
• Advocates on the customer's behalf, seeks a suitable solution or work around that meets the needs of the customer.
• Responsible for accurate and complete case documentation utilizing Customer Relationship Management software (CRM).
• May include after hours on-call and weekend in-house support coverage / rotation.
• May require on-site support to customer location for troubleshooting assistance.
• 15% travel possible What skills and capabilities will make you successful?
• In-depth Industrial network knowledge is expected.
• Experience working in a fast-paced, high tech collaborative environment.
• Understanding of and configuration for Schneider Electric's Industrial Drive and Soft Start offers (or equivalent), to include setup, maintenance and troubleshooting as applied in real world applications. What qualifications will make you successful for this role?
• Recent graduate with a Bachelor's degree in Electrical Engineering, Computer Engineering / Science, Industrial Engineering / Technology, or Mechanical Engineering Let us learn about you! Apply today. You must submit an online application to be considered for any position with us.

This position will be posted until filled. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric - apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us.

This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

This extends to our Candidates and is embedded in our Hiring Practices. You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.