Jobs in Norfolk county%2C on%2C canada

We are in the process of recruiting a detail-oriented individual for a Customer Service role to join our team in Etobicoke, Ontario. The individual will play a crucial role in managing customer interactions, maintaining data accuracy, and coordinating with various departments to optimize order fulfillment.

Responsibilities :

• Efficiently handle customer inquiries and complaints, providing effective solutions and escalating issues when necessary
• Actively engage in data entry tasks, inputting orders and other relevant information into the company's systems
• Collaborate with internal and external stakeholders to deliver exceptional customer service
• Utilize ERP software for tracking orders, inventory, and other pertinent data to stay updated on all order statuses
• Manage EDI systems and processes
• Correspond regularly with warehouse teams to ensure order accuracy and delivery timelines are met
• Maintain accurate and up-to-date records
• Collaborate with various departments to streamline the order fulfillment process
• Answer inbound calls and handle email correspondence to provide customer support and schedule appointments
• Utilize Microsoft Excel and Word for various tasks

This role offers a short term contract employment opportunity.

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