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Leadership of Self and Others
- Works under direct supervision and/or within established policies practices and guidelines with minimal opportunity for deviation
- Incorporates change initiatives into own day-to-day work as directed
Service Delivery
- Understands the day-to-day basic support needs of assigned customers
- Executes basic administrative, operational, or customer support tasks under direct supervision
- Responds to basic task-related inquiries related to own support area
Relationships
- Interacts and develops working relationships with internal
- Exchange/record task-related information
- May exchange standard administrative, operational, or customer support information or provide support services to external contacts
Problem Solving
- Resolves well-defined and standard administrative, operational, or customer support issues within standard operating procedures and refers issues outside of established procedures to higher levels
- Utilizes standard operating procedures or relies on readily available assistance of Team Leader
Continuous Improvement/Innovation
- May provide input into specific job-related process improvements
- Learns and implements basic policies, procedures, quality, and compliance standards
Decision Making
- Limited decision making within defined parameters around work expectations, quality standards, priorities, and timing
- Work impacts limited to own area and errors require simple rework/correction
Risk Management
- Responds to risks in accordance with established guidelines/procedures/practices
- Identifies and notifies more senior Team Members of risks; obtains assistance from available resources as required
- Risks associated with specific work processes are mitigated by direct supervision
Scope of Knowledge, Work & Experience
- Entry level role for an individual contributor performing basic day-to-day task related support activities
- Applies knowledge of foundational concepts, terminology, and specialized administrative, operational, or customer support requirements to support areas of responsibility and perform well-defined or routine tasks
- Typically holds a minimum of a High School Diploma and 0-2 years of experience, or an equivalent combination of training and experience. May also hold a One Year Certificate.
