Workforce management analyst Jobs in Ottawa, ON

Last updated: 9 hours ago

IT Service Management Support Analyst

RJR InnovationsOttawa, CA

CA$40,000.00–CA$60,000.00 yearly

Providing first level and second level support to end users for an external Service Desk application.Ensure all calls and emails to the service desk are properly documented in the Service Desk appl...Show moreLast updated: 30+ days ago

Telcom Business System Analyst - Order and Service Management (OSM)

Astra North Infoteck Inc.ON, ON, ca

Full-time

Quick Apply

Telcom Business System Analyst - Order and Service Management (OSM).Telecom, ERM Processes, Amdocs + Telecom Background skills. Design modern development practices.Enhance and maintain existing solu...Show moreLast updated: 1 day ago

Promoted

Data Analyst

Robert HalfOttawa, ON, CA

Temporary

Quick Apply

We are seeking a Data Analyst for our client in the National Capital Region.This is a 5-month contract position working in a hybrid setting. In this role, you will be instrumental in influencing fun...Show moreLast updated: 1 day ago

Promoted

Information Technology Business Analyst

Commissionaires OttawaOttawa, ON, Canada

Full-time

We are currently recruiting for a Business Analyst to work at our headquarters in person at our office in Ottawa, ON.What you will be doing…As a Business Analyst, you will work closely with various...Show moreLast updated: 1 day ago

Promoted

Government Affairs and Public Policy Manager

Randstad CanadaOttawa, Ontario, CA

Temporary

Quick Apply

We are currently looking for a Government Affairs & Public Policy Manager to support our client's Ottawa ON office.This role will be responsible for working on global public policy issues and g...Show moreLast updated: 24 days ago

Information Systems Management Analyst – Whitehorse General Hospital

Yukon HospitalsOttawa, Ontario

CA$41.15–CA$54.97 hourly

Are you looking to be part of an exceptional and passionate health care team in one of Canada’s most spectacular natural environments with vast and stunning wilderness at your doorstep?.Yukon Hospi...Show moreLast updated: 30+ days ago

Promoted
New!

Business Analyst

Adecco CanadaGatineau, QC, CA

Temporary

Quick Apply

Adecco is currently recruiting for a Business Analyst for a 2-year contract public sector client in Ottawa, ON.This role will be hybrid set up. The ideal candidate must have Reliability Status Secur...Show moreLast updated: 14 hours ago

Promoted

Operations Analyst

freelance.caOttawa, Canada

Full-time

Thanks to our teams' energy, commitment and ideas, we are reinventing how the world builds to make Canada greener and smarter for all. The Operations Analyst participates in the development, leaders...Show moreLast updated: 9 days ago

Real Estate Analyst – Asset Management

National Capital CommissionOttawa, Ontario

CA$17.00 hourly

Full-time

A list of qualified candidates will be compiled and may be used for additional temporary or indeterminate positions.The Real Estate and Development Branch is looking for a talented Real Estate Anal...Show moreLast updated: 30+ days ago

Promoted
New!

Management Trainee

Enterprise HoldingsChapel Hill, CA

Full-time

Must have a 4-year bachelor’s degree from an accredited Canadian University or an international equivalent as recognized by the World Education Services (WES) and / or Citizenship Canada (IRCC); pref...Show moreLast updated: 9 hours ago

Promoted
New!

Data Analyst

InsideHigherEdOttawa, Ontario, Canada

CA$108,463.00 yearly

Full-time

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital.Rotman is a catal...Show moreLast updated: 12 hours ago

Senior Consultant, Human Capital - Workforce Management - Workforce Software

DeloitteOttawa, ON

CA$72,000.00–CA$138,000.00 yearly

Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC. Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Sai...Show moreLast updated: 30+ days ago

Analyst, Specialized Care Data Management

Canadian Institute for Health InformationOttawa

CA$63,730.00 yearly

At CIHI, we recognize what matters to our employees.Some of the benefits of working at CIHI include.HOOPP Pension Plan (Defined Benefits Pension). Generous vacation days for permanent and long-term ...Show moreLast updated: 30+ days ago

BlackBerry QNX Senior Quality Management Analyst

QNX Software SystemsOttawa, Ontario

CA$37.50 hourly

Full-time

The BlackBerry QNX Quality and Process Management team is growing and we’re looking for a talented quality system professional to join us. The successful candidate will apply their knowledge of soft...Show moreLast updated: 30+ days ago

Analyst, Security Awareness and Information Classification Management

Treasury Board of Canada SecretariatOttawa, Ontario

CA$78,238.00–CA$102,955.00 yearly

Analyst, Security Awareness and Information Classification Management.PPS-SPP-169 Parliamentary Protective Service - Departmental Security Sector. AS-04, AS-05 - The position is at the PSA-8 group a...Show moreLast updated: 30+ days ago

Int Business Analyst to assess tools for case management

S.i. SystemsOttawa

CA$46.00–CA$50.00 hourly

Our valued client is looking for a Int.Business Analyst to assess tools for case management .Generate business requirements and documents. Analyzing existing processing and identifying opportunities...Show moreLast updated: 30+ days ago

Promoted

Senior Business Analyst / Data Analyst

PrecisionERP IncorporatedOttawa, ON, Canada

Full-time

PrecisionERP is seeking a Senior Business Analyst / Data Analyst.Any candidate located in Canada in a time zone other than EST must be willing to work core hours of the Ottawa team.Projected start da...Show moreLast updated: 12 days ago

Promoted

Deskside Analyst

Hire IntellectOttawa, Ontario, Canada

Our client is a Crown corporation.Our client offers financing insurance software learning programs and other business services to producers agribusiness owners and agrifood entrepreneurs across the...Show moreLast updated: 24 days ago

Analyst, Client Information Management - Health Solutions Practice

AonOntario, Canada

CA$49.86 hourly

Analyst, Client Information Management - Health Solutions Practice (Canada).Are you a self-starter with a curious mind? Do you thrive on continuous learning and challenging yourself to think outsid...Show moreLast updated: 30+ days ago

Benefits Analyst

People CorporationOttawa, ON

CA$85,000.00–CA$93,000.00 yearly

We are seeking a Benefits Analyst to join our team in Ottawa.The Benefits Analyst will provide group benefits consulting support, including design and financial management for existing medium and l...Show moreLast updated: 30+ days ago

IT Service Management Support Analyst

RJR InnovationsOttawa, CA

30+ days ago

Salary

CA$40,000.00–CA$60,000.00 yearly

Job description

Job Responsibilities

Providing first level and second level support to end users for an external Service Desk application
Ensure all calls and emails to the service desk are properly documented in the Service Desk application, this includes initial troubleshooting of issue and information gathering
Monitoring the Service Desk queues to ensure that tickets are processed in a timely manner which includes first contact with clients and closing all completed tickets assigned to the Service Desk queue
Interact with other team members where necessary to ensure incident tickets are resolved in a timely manner
Responsible for checking Service Desk voicemails and emails
Providing internal RJR Innovations support for IT issues
Responsible for routing tickets according to the appropriate service levels if a resolution cannot be reached at the first level
On call after hour support may be required.

Job Requirements, Essential

A diploma / certificate in post secondary education or equivalent experience;

Excellent IT troubleshooting skills;

Strong verbal and written communication skills in both official languages;

Excellent interpersonal and customer service skills, which will enable the candidate to build positive relationships and work with all levels of staff and clientele;

Ability to work under pressure and multi-task;

Exceptional organizational skills and detail oriented;

Strong professional image.

Job Type : Full-time (Partial remote work)

Salary : $40,000.00 to $60,000.00 / year

Experience :

IT Support : 1 year (Preferred)