Requisition ID : 211115

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Scotiabank in globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Provide or participate in recommendations and solutions for all Telephony technology. The ability to manage their own day-to-day operations, projects, and timelines according to client’s expectations and SLO / SLA's.  Provide support to ALL BNS employees globally across all Business lines. Contribute to maintenance and support renewals as well as RFP's.

Is this role right for you? In this role, you will :

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Capability to complete onsite Moves, Adds, Changes and Disconnect (MAC-D) activities within Scotia Plaza (Toronto) and surrounding satellite locations
• Capability to provision and troubleshoot analog cabling activities
• Manages the purchase, installation, and support of unified communications infrastructure equipment and applications.
• Responsible for evaluating current systems for capacity, performance, currency and security.
• Manages multiple tasks concurrently. Works on complex problems where analysis of situation requires in-depth evaluation of various factors.  Escalates more complex problems to management for guidance. Provides second and third level support.
• Plans large scale systems projects through vendor comparison and cost studies. These projects could require the individual to travel both to both domestic, US and international locations.
• Devises course(s) of action that may fall outside of procedural and policy guidelines and standards and makes recommendations.
• Provides work leadership, coaching and training to other team members and business partners.
• Supports the bank’s technology infrastructure by participating in after hour’s support with the expectation of receiving notification of critical system outages outside of business hours and to take appropriate steps to restore service.
• Maintains working relationships with key customers, clients, suppliers and contractors.
• Understands the departmental objectives and division technology strategies. Keeps current on rapidly changing technology trends.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his / her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML / ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML / ATF Global Handbook and the Guidelines for Business Conduct.
• Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison / values / business strategy and managing succession and development planning for the team.
• Capability to provide training and assistance to users upon request, and fellow team members to ensure the users are fully comfortable using the technology and team members are aware of any updates, changes, etc.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have :

What's in it for you?

Work arrangements : Hybrid

LI-Hybrid

Location(s) :  Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose : "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.