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This position supports the objectives of the Service team, and in particular, providing technical and service-related assistance to dealers / customers by maximizing HINOEDGE case management utilization.
Main Responsibilities & Skills
Technical Support
Monitor and assist dealer service activities through HINOEDGE / Connected Vehicle platforms
Extend the use of HINOEDGE case management to reduce downtime by providing proactive support based on recorded DTC’s (tech tips, quick reference etc.)
Liaison with HMS Ultimate team for the operation and functional improvements of HINOEDGE
Provide technical assistance to dealer service through the Service Inbox and through phone
Provide technical assistance to Parts and Sales Departments
Support service training activities
Warranty
Assist the warranty department in the claim adjudication process as required (HinoPortal / SAP)
Service
Increase Customer loyalty by implementing maintenance reminders through the utilization of Connected Vehicle mileage reports (HinoUltimate.com)
Support HMC Service Activities, dealer events as required (EML / CCC)
Promptly handle general service tasks using SAP, Hinoportal, Microsoft products
Coordinate general customer inquiries as required
REQUIRED
Experience in vehicle diagnostics, as well as good understanding of truck components including advanced diesel engines
Willing and able to learn new technologies, shop / case management related platforms