Technical coordinator • colwood bc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
Edison College Canada is a renowned institution dedicated to providing high-quality education and industry-relevant training across various sectors.We are seeking an energetic and detail-oriented I... Show more
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At VertiGIS, we build powerful GIS software.Our portfolio of products, solutions, and services enhance the capabilities of leading mapping software, most notably Esri’s ArcGIS.For decades, professi... Show more
With more than 100 sorting stations and operations across three continents,.Canada’s leader in last-mile logistics.Your Role: At the Heart of the Chain.Assistin unloading trailers and verify freigh... Show more
Shifts ranging anywhere from 3 hours up to 12 hours.Flexible working hours - Select your own shifts.PPE provided (Personal protective equipment).Ongoing shifts in order to build close relationships... Show more
This is a full-time position, with full benefits including dental care, vision care and health insurance, paid vacation, an RRSP match, and career development opportunities.TalentSphere Staffing So... Show more
Leisure Coordinator - Sunday - Thursday.Now Hiring: Leisure Coordinator.Cherish at Central Park – Langford, BC.Cherish at Central Park is seeking a.This role focuses on planning activities, coordin... Show more
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Senior Marine Systems Engineer.Halifax, NS, Ottawa, ON, or Victoria, BC.BMT is dedicated to tackling the most crucial engineering challenges of our era, fostering an environment where individuals w... Show more
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Are you the kind of person who secretly loves turning chaos into color-coded, beautifully organized systems? Do you get a weird amount of satisfaction from a perfectly streamlined process? If so, y... Show more
Are you an experienced Technical Writer with adequate knowledge of the field? This role maybe a good fit for you.As part of the AJISS Coastal Support team, the Technical Specification Writer will s... Show more
We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical relationships with the land continu... Show more
About Us Municipal Software Corporation, part of Harris Computer's Frontline portfolio, is a trusted provider of purpose-built software for local governments.Our flagship CityView platform h... Show more
Are you ready to take off and start a new and exciting career in the aviation industry?.If so, we want to chat with you!.Our operation in Victoria is taking flight and provides our team member... Show more
Sunday to Thursday (70 hours bi-weekly).Pacifica Housing has been providing safe and affordable homes for almost 40 years.We are a rapidly growing organization dedicated to meeting the housing and ... Show more
Are you interested in building your expertise in ERP support and problem-solving? At Cayenta, our Support Analysts play a critical role in helping customers resolve system issues and keep their ope... Show more
Water Treatment Engineer .This position may be based in .Kelowna, Burnaby, or Victoria .Technical Leads and multidisciplinary teams across British Columbia.Serve as a senior technica... Show more
We are one of Vancouver Island's premier outdoor living space design and build studios.Based in Victoria, BC, we specialize in bespoke custom residential landscapes, from complex multi-phase builds... Show more
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
