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Technical artist • milton on
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Senior Technical Advisor & Trainer
Food Service Solutions CanadaMilton, Halton Region, CAProperty and Casualty Specialist, Technical - Corporate Commercial Insurance
Definity Financial CorporationHalton Hills, ON, CABackend Engineer, Business Experience
redditRemote, Ontario, CanadaMakeUp Artist
Blo Blow Dry BarLT G, Milton, ONCustomer Success Associate, Technical Support (French bilingual)
Industrial Scientific CorporationRemote, Ontario, CanadaMechanical Designer
itec group Inc.Milton, ON, CanadaCollision Repair Field Specialist
CSN CollisionMilton, ON, CASenior Developer (Data)
Farm Credit CanadaVarious FCC office s in Ontario may be consideredSandwich Artist
OntarioGeorgetown, Ontario, CanadaTechnical Account Agent — DNS & Customer Support
Donuts Inc.Halton Hills, ON, CA- Promoted
Senior Municipal Infrastructure Engineer / Project Manager
C.F. Crozier & Associates Inc.Milton, ON, CanadaIT / Technical Support
Osnium Software IncGeorgetown, ON, CanadaContent Marketing Manager
ROCKWOOL North AmericaMilton, Halton Region, CAContent Marketing Manager
ROCKWOOL International A / SMilton, Halton Region, CAProject Engineer
VTEK CONSULTANTS INCOakville, Ontario (ON), CAContent Marketing Manager
ROCKWOOL GroupMilton, Halton Region, CATechnical Account Manager
SOTIMississauga, Canada – Meadowvale Office (HQ)JPC -1460 - Technical Writer
ITS GlobalOntarioHybrid Technical Sales & Customer Support Specialist
ABB Schweiz AGMilton, Halton Region, CA- Halifax, NS (from $ 134,400 to $ 227,975 year)
- Winnipeg, MB (from $ 120,788 to $ 158,450 year)
- East York, ON (from $ 106,425 to $ 158,450 year)
- North York, ON (from $ 106,425 to $ 158,450 year)
- Oakville, ON (from $ 134,400 to $ 151,800 year)
- New Westminster, BC (from $ 86,198 to $ 143,520 year)
- Vancouver, BC (from $ 98,300 to $ 134,400 year)
- Ottawa, ON (from $ 120,050 to $ 134,400 year)
- Quebec City, QC (from $ 87,278 to $ 134,400 year)
- Montreal, QC (from $ 87,278 to $ 134,400 year)
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Senior Technical Advisor & Trainer
Food Service Solutions CanadaMilton, Halton Region, CA- Full-time
At FSS, we prioritize exceeding customer expectations in every interaction. As the Senior Technical Service Advisor & Trainer, your role significantly impacts our business operations and overall customer satisfaction. By providing support to Food Service Solutions Inc. (Canada and USA), you’ll play an integral part in our financial growth and sustainability.
You will be the go‑to expert for technical inquiries and escalations, as well as lead all technical training initiatives.
Your Area of Responsibility
- Provide technical support to our service partner network, addressing equipment‑related questions and issues.
- Oversee relationships with external service partners, ensuring effective collaboration and high‑quality service delivery.
- Plan and conduct technical training sessions for service partners, enhancing their skills and knowledge.
- Conduct on‑site tandem visits with service partners to enhance their performance and troubleshoot challenges.
- Create comprehensive troubleshooting guides for all distributed brands.
- Provide ongoing training and to enhance team skills and knowledge.
- Maintain solid customer relationships by providing quick, courteous, and concise information delivered with a high degree of professionalism.
- Supervise the warranty operations, ensuring timely processing of warranty claims, compliance with ASA agreements, and continuous process improvements.
- Lead efforts to optimize quarantine inventory.
- This position does require travel to customers and / or suppliers.
- General administration in CRM and ERP applications.
- Administer customer satisfaction surveys related to service performance, analyze feedback, and implement improvements.
- Contributing to long‑term improvement of Parts & Service department.
- Any other such duties as may be determined by your reporting Manager.
- After‑hours technical support, when required.
Leadership & Strategic Responsibilities
Position Requirements
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Project Management and Information Technology
Industries
Food and Beverage Services
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