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System administrator Jobs in Waterloo, ON

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System administrator • waterloo on

Last updated: 1 day ago

Customer Service Representative

Hinduja Global SolutionsWaterloo, Ontario, Canada
Full-time

As a Customer Relations Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expe...Show more

 • Promoted

Patient Care Coordinator - Waterloo Family Dental

Dentalcorp CanadaWaterloo, Ontario, Canada
Full-time
Quick Apply

At Waterloo Family Dental, we’re proud to be a trusted dental practice serving patients of all ages across the Waterloo–Kitchener area.From a child’s first visit to comprehensive care for seniors, ...Show more

International Nurse Virtual Hiring Event

Mohawk Valley Health SystemSt. Jacobs, ON, CA
Full-time

Are you ready to explore exciting nursing opportunities internationally? Discover RN positions in Utica, NY, where you can make a difference in patients' lives and thrive in a supportive healthcare...Show more

 • Promoted

Electrical Engineer

GHDWaterloo, ON, Canada
Full-time

Help us build the future, and we’ll help you build a rewarding and purposeful career.Our global network is made up of architects, designers, planners, engineers, and environmental scientists, all w...Show more

Mawari Network - Principal Engineer

Mawari TechnologiesWaterloo, Ontario, Canada
Full-time

The Mawari Network orchestrates a decentralized ecosystem of GPU-powered nodes running the Mawari Engine, a proprietary rendering and streaming stack optimized for XR.We leverage Web3 principles to...Show more

Medical Receptionist

Finch EmploymentKitchener Central, ON, ca
Full-time

We are looking for a professional and personable Medical Receptionist to join our new clinic team.As the first point of contact for patients and visitors, you will play a key role in creating a wel...Show more

Systems Developer

OnsemiWaterloo, ON, Canada
Full-time

Our intelligent power and sensing technologies solve the world’s most complex challenges and lead the way in creating a safer, cleaner, and smarter world.We're developing leading-edge wireless-enab...Show more

Senior IT Systems Administrator (IAM)

The DescartesWaterloo, ON, CA
Full-time

Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin...Show more

Customer Service - Work from Home - 50k-60k / Year

Spade RecruitingKitchener, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day providin...Show more

 • Promoted

Irrigation Technician

GolfNorth Properties Inc.New Dundee, Ontario, Canada, Canada
Full-time +1

Dundee Golf Club is looking for an outgoing and responsible individual that would like to be part of the Turf Services team in a fast paced environment.Working with the team will prove to be both e...Show more

Remote Avionics Engineer – AI Model Training - AI Trainer

SuperAnnotateKitchener, Ontario, CA
Remote
Full-time

If you’re a senior Avionics Engineer who thrives on precision, systems thinking, and safety-critical technical judgment, this is a unique opportunity to contribute directly to how the next generati...Show more

Application Administrator

StantecWaterloo, ON
Full-time +1

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best.Our business teams include finance, procurement, human resources, information tec...Show more

Dental Administrator and Treatment Coordinator

MHMIKitchener, Ontario, Canada
Full-time

Dental Front Desk Adminstrator/Treatment Coordinator - Toothworks Dental Clinic.Are you passionate about supporting a team dedicated to providing top notch dental care, and helping patients underst...Show more

IT Support Specialist

CommunitechKitchener, ON, CA
Part-time

Communitech is hiring for a contract part-time (2 days per week) position as IT Support Specialist.Reporting to the Systems Administrator, you will:.Serve as the first point of contact for Helpdesk...Show more

Senior Software Engineer - Android/AOSP

Randstad CanadaWaterloo, Ontario, CA
Temporary
Quick Apply

As a core member of our client's engineering team, you will be responsible for the end-to-end software development lifecycle (SDLC).This includes architecting scalable software, writing production-...Show more

Senior Journeyperson Gasfitter — Class A

HRS Talent SolutionsKitchener, ON, Canada
Full-time
Quick Apply

Senior Journeyperson Gasfitter — Class A.Day shift, with possible overtime, on-call rotation, or project-based work depending on employer needs.This opportunity is best suited to a senior-level gas...Show more

Payroll Administrator

GHDWaterloo, ON, Canada
Full-time

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.That’s why we pledge to support and empower all of our people to make a positive impact when working hand ...Show more

Bilingual Research Benefits Administrator

Company 1 - The Manufacturers Life Insurance CompanyKitchener, Ontario
Full-time

The AdminAdvantage Administration team within the Manulife Group Benefits organization links people, technology, and expert services to simplify benefits administration and provide a consistent, po...Show more

ServiceNow HRSD Senior Specialist

Sonova AGKitchener, Ontario, CA
Full-time

ServiceNow HRSD Senior Specialist.The ServiceNow HRSD Senior Specialist serves as the dedicated HR resource for the Human Resources Service Delivery (HRSD) module.This role partners closely with gl...Show more

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Customer Service Representative

Customer Service Representative

Hinduja Global SolutionsWaterloo, Ontario, Canada
2 days ago
Job type
  • Full-time
Job description
As a Customer Relations Associate, you'll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people's day! We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer billing inquiries, identify the unique needs of each customer, address concerns, take payments and exercise emotional intelligence to improve the overall customer experience!

So, what does a day in life of a Customer Care Representative look like?

  • Communicate with customers through inbound calls and chat and field queries.
  • Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customer's needs
  • Take a consultative approach with customers who are experiencing problems by owning the issue and its resolution
  • Use multiple computer systems to research products, services, common problems and solutions offered
  • Document customer needs, interactions and outcomes in the appropriate tool or system, including additional request creation if issues cannot be resolved real time
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching sessions with your supervisor to ensure you meet key performance indicators
What we are looking for

So what really makes a great Customer Care Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you're compassionate, empathetic, energetic, bold and want to work in a customer-centric role with an amazing opportunity to make an impact on people's lives, you'll love this opportunity!
Requirements

  • You're at least 18 years of age
  • You must be physically living in and able to work in the Waterloo, Ontario office.
  • You can work between the hours of 6 AM and 10 PM EST, but have flexibility as business needs may change
  • You have Social Media experience
  • You have at least 6 months of customer service experience and you understand the value of coaching/feedback
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
  • You're computer savvy, comfortable sitting at a desk and working with multiple monitors
  • You're results oriented and comfortable providing customers with recommendations and solutions
  • You have excellent English communication skills, both oral and written
  • You're comfortable working from home and have a suitable space with a hard-wired internet connection

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass pre-employment tests and an interview.

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact talk2us@teamhgs.com . Personal information is handled in accordance with applicable privacy laws.