Support technician Jobs in Toronto, ON

An IT Support Technician( Internal title : GTS Specialist) is the backbone of all computerrelated technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennisons endpoint computing and site infrastructure; be the Local Smart hands (OnCall support) as well as providing continuous improvement to Avery Dennisons technology and processes.

Primary Responsibilities :

Manage and support endpoint devices (Laptop desktop mobile devices printers  thin clients) throughout their lifecycle. Including provisioning refresh asset management and decommission

Adhere and promote IT policies and standards

Provide smarthand support at the site including oncall (per rotation schedule)

Follow ITIL (Information Technology Infrastructure Library) processes such as change incident and problem management

Comply to and execute  SOX controls

Take ownership of reported issues and seeing issue tickets through to resolution

Research diagnose troubleshoot and identify solutions to resolve issues

Provide prompt and accurate feedback to customers

Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful

Maintain accurate IT equipment software and license inventory in Asset Management Tool

Install upgrade and replace selected software and hardware products according to Avery Dennison standards

Work closely with service vendors other Avery Dennison IT teams and personnel to ensure continuity of service

Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources

Deliver training on Avery Dennisons software and computer systems; this can include group presentations oneonone training and onboarding

Perform other duties as assigned

Qualifications :

High School diploma or equivalent required

Information Technology courses or certification(s) required

A Bachelors degree in business or technology field preferred

3 years related experience

35 years performing routine software installations and program updates

35 years performing routine troubleshooting and problem resolution on computer server network and telecommunication systems

Understanding and experience with information systems environments and systems; understanding of applicable computer systems such as Microsoft Office Lotus Notes and function specific software

Basic understanding of ICT (information & communication technology) infrastructure

Good verbal data entry and written skills; communicative in speaking and writing in local language and English

Flexible initiative selfmotivated and creative in finding solutions

Team player combined with independent working

Ability to interface with crossfunctional groups to define and execute overall requirements

Experience working effectively with others and providing superior customer service

Skilled at solving challenges in a directed methodical manner and analyzes the current issue to envision creative solutions

Takes initiative to complete critical tasks especially in team settings with dependencies on other people

Works effectively in the face of stress ambiguity difficult situations and shifting priorities

Experience in a manufacturing environment highly valued

ITIL (Information Technology Infrastructure Library) foundation training is an asset

Ability to travel to support other sites when needed; estimated 20% travel

Additional Information :

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or any other or other protected status.  All your information will be kept confidential according to EEO guidelines.

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Remote Work : Employment Type :

Fulltime