Job Summary

CN is looking for energetic and adaptable individuals to fill the role of Accounting Representative within its Accounting Department in is a unique opportunity to work in various accounting functions, such Accounts Receivable & Collections, Cash Application, Customer Billing or Accounts this role, you will have many interactions and relationship-building opportunities with other CN departments, such as Sales & Marketing, Purchasing, Engineering and Operations. Incumbents should have a solid understanding of order to cash processes as the role directly contributes to CN’s cash flow objectives. This position focuses on the validity and collectability of billings and payments, and is on the front line for resolving issues and developing customer position could lead to further professional development.

If you are interested in developing a career with a successful company dedicated to world-class performance, we want to hear from you.

Major Responsibilities

• Bill customers (commercial or government accounts for rail-related services or recoverable costs), trace amounts owed and information regarding billing, late or non-payments, or process supplier invoices and payments
• Provide superior customer service, collaborate with internal and external customers to resolve issues and overcome hurdles for timely and accurate billing and payments
• Handle incoming requests, supply necessary information and ensure prompt follow through
• Develop an understanding of issues and opportunities
• Communicate customer, supplier, and internal matters to other CN departments
• Provide first line support to resolve disputes and facilitate billing and payment processing
• Troubleshoot issues preventing the timeliness or accuracy of billing and payments, and escalate to the appropriate department or manager where necessary
• Contribute to the team's mission to improve data flows and results, and ensure accounting output is accurate
• Handle frequent calls or correspondence in a fast paced, goal-oriented department

Working Conditions

Requirements

Training

The Accounting Representative may undergo a structured 7-week classroom-training program where the incumbent learns about CN’s business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities. The classroom training integrates learning the curriculum with instruction on the theory and use of practical examples. Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team.