Software Jobs in Renfrew, ON

Vice President of Professional Services

Apply locations Ontario, Canada time type Full time posted on Posted 2 Days Ago job requisition id R0028550

The Vice President of Professional Services at Advanced Utility Systems is accountable for the efficient and effective delivery of customer projects, including upgrades and new implementations of the company’s utility billing and customer information system solutions. The role encompasses end-to-end delivery responsibility from SOW development through kick-off to the launch and onboarding to Customer Support. We seek an experienced and results-driven leader who excels at navigating complex challenges, building organizations, developing leaders, and instilling best practices. The ideal candidate will organize a department that consistently delivers high quality projects to revenue and customer expectations.

This is a remote opportunity from Canada and USA with preference given to candidates in the Toronto, ON region.

What your impact will be :

• Evaluate, organize and develop a high-performing team for the efficient and effective delivery of customer software projects
• Ensure performance against measurable goals for the professional services team in line with division growth and profitability targets
• Foster cross-departmental collaboration with R&D, Sales, and Customer Success to ensure alignment, knowledge sharing and seamless solution delivery
• Relentlessly innovate and evolve our implementation strategy for performance improvement and operational efficiency
• Build strong supportive relationships with key customers as an escalation point for critical delivery issues and to cultivate confidence in Professional Services at Advanced
• Obtain additional signed contracts from the customer base for services and products that will further enhance the customer experience with our solutions
• Foster and govern a culture of accountability, collaboration and service excellence to boost team morale and confidence in the company's software solutions and services
• Create a work environment that promotes learning, sharing and trust
• Develop operations-related plans, budgets, policies and procedures to achieve the organization's customer satisfaction, revenue targets, and OPEX goals

What we are looking for :

What would make you stand out :

What we can offer :

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