Service consultant Jobs in Whitby, ON

Administrative

Oshawa, ON • ID: ADP24-11 • Temporary

About Durham College:

Durham College (DC) is a leading post-secondary institution that supports students to develop career-ready skills for the ever-changing job market. With a focus on experiential learning, led by expert faculty, through field placements, applied research, co-ops and other hands-on opportunities, DC grads are known for having the skills and knowledge they need to adapt to the ever-changing workforce.

A leader in innovative teaching and learning, Durham College offers a wide range of market-driven programs across multiple disciplines, including culinary management, farming and horticulture, business, IT, construction and trades, science and technology, health care, engineering, social and community services, media, art and design. Our modern campuses in Oshawa and Whitby offer 145 programs – including six honours bachelor’s degrees and 11 apprenticeship programs – to more than 13,700 full-time post-secondary and 2,300 apprenticeship students. In addition, more than 14,600 students participate in professional and part-time learning. More than 110,500 alumni represent the college, both locally and around the world.

A forward-looking organization committed to collaboration, innovation and sustainability, Durham College is ranked annually as one of the GTA’s Top 100 employers and one of Canada’s Greenest Employers and has been recognized as a Top 50 Research College in Canada, 10 times. DC has an estimated annual economic impact of more than $913 million on Durham Region and is proud to be an active and engaged member of the communities we serve by contributing resources and expertise to enhance social and economic well-being through partnerships, investments and collaboration.

For over 30 years Corporate Training Services of Durham College has been delivering high quality, consultative, results-driven training to organizations and individuals across Ontario. We provide a breadth of exceptional training services delivered by subject matter experts who are also training professionals. As a result, we have excellent long-term, trusted relationships with clients who rely on us for all their training needs.

Corporate Training Services at Durham College is seeking an innovative and enthusiastic individual to join our Corporate Training Services team as a National Automotive Service Trainer. Preference will be given to those fluent in both French and English. The location is based out of Whitby, ON, but Canadian travel will be required.

Reporting to the Account Manager GM Projects, the Trainer works collaboratively with team members in the research, design and development of training materials for dealership Service Advisors and Service Managers that meet the needs and expectations of adult learners. Using various learning aides, the Trainer delivers high-quality training sessions to raise the level of service product and process knowledge of the GM Canada dealer personnel.

DUTIES AND RESPONSIBILITIES:

• Creating a positive learning environment that accommodates the diverse culture of the client audience
• Utilizing principles of adult education to actively engage participants in the learning process
• Delivering engaging corporate training programs using presentation software and hands-on demonstration equipment for live and virtual sessions
• Developing training scripts for presentations on various GM Canada passenger cars and light trucks
• Working independently and demonstrating initiative
• Communicating effectively with participants, clients and the program team Travel across Canada on an on-going basis

QUALIFICATIONS:

• A minimum of five years General Motors Dealership Service Department experience or related experience in an automotive environment.
• Training experience for corporate clients with demonstrated highly effective presentation skills for live and virtual deliveries.
• Experience in the development of training materials.
• Proficient in the use of Microsoft Office (both PC and MAC), Keynote, and Pages.
• Extensive knowledge of General Motors vehicles and the competition.
• Knowledge of current and ongoing developments within the Canadian car and light duty truck market including technological advancements and EVs.
• Holds a valid G Driver’s license.
• Demonstrated above-average verbal and written communication skills
• Highly effective presentation skills
• Bilingual in spoken and written English and French.
• Diploma or Certificate in adult education is an asset

Required Skills

Pay Band 10: $83,443-104,303

Required Experience