Education

• Secondary (high) school graduation certificate

Tasks

• Develop communication strategies
• Evaluate communication strategies and programs
• Advise clients on advertising or sales promotion strategies
• Answer written and oral inquiries
• Gather, research and prepare communications material
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Perform general office duties
• Receive and log complaints
• Perform administrative tasks

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS PowerPoint
• Spreadsheet

Type of experience

• Call centre

Security and safety

• Basic security clearance
• Criminal record check

Transportation / travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Attention to detail
• Repetitive tasks

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Ability to multitask
• Dependability
• Honesty
• Quick learner

Screening questions

• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?
• What is the highest level of study you have completed?

Experience

• 7 months to less than 1 year

Health benefits

• Dental plan
• Health care plan
• Vision care benefits

Support for newcomers and refugees

• Participates in a government or community program or initiative that supports newcomers and / or refugees
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees