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contact centre agent - customer service

contact centre agent - customer service

Concentrix + WebhelpDartmouth, NS, CA
18 days ago
Salary
CAD17.5–CAD17.51 hourly
Job type
  • Permanent
Job description
  • Durée de l'emploi : Permanent
  • Langue de travail : Bilingue
  • Heures de travail : 40 hours per week
  • Education :
  • Expérience :

    • Education

    • Secondary (high) school graduation certificate

      • Tasks

    • Develop communication strategies
    • Evaluate communication strategies and programs
    • Advise clients on advertising or sales promotion strategies
    • Answer written and oral inquiries
    • Gather, research and prepare communications material
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Perform general office duties
    • Receive and log complaints
    • Perform administrative tasks

      • Computer and technology knowledge

    • Database software
    • Internet
    • MS Excel
    • MS Outlook
    • MS Windows
    • MS Word
    • MS PowerPoint
    • Spreadsheet

      • Type of experience

    • Call centre

      • Security and safety

    • Basic security clearance
    • Criminal record check

      • Transportation / travel information

    • Own transportation
    • Own vehicle

      • Work conditions and physical capabilities

    • Attention to detail
    • Repetitive tasks

      • Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Initiative
    • Ability to multitask
    • Dependability
    • Honesty
    • Quick learner

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you currently legally able to work in Canada?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?
    • What is the highest level of study you have completed?

      • Experience

    • 7 months to less than 1 year

      • Health benefits

    • Dental plan
    • Health care plan
    • Vision care benefits

      • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and / or refugees
    • Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and / or refugees