Relationship manager Jobs in Cambridge, ON

Job Description

Job Description

The Territory Assistant supports the execution of Hallmark programs and products at retail locations within an assigned territory. This role assists with merchandising, revisions, installations, and ongoing store support while maintaining strong relationships with retail partners. The Territory Assistant also helps coordinate and train part-time service employees and supports day-to-day territory operations.

Key Responsibilities

Service Execution at Retail

Assist with the execution of all product programs at the retail level under the direction of the Territory Manager

Ensure service schedules are met by providing coverage for vacancies, vacations, or sick days as needed

Support productivity standards and ensure service is maximized at all times

Review expenses and service-related information with Retail Representatives to ensure alignment with assigned budgets

Train new and existing employees on merchandising processes and procedures

Revisions and Installations

Participate in department revisions, remerchandising projects, relocations, and new store installations as required

Partner with the Territory Installation Manager to follow up and ensure installations are completed accurately and on time

Communication and Relationship Management

Maintain regular communication with the Territory Manager and territory colleagues regarding upcoming programs and in-store activities

Act as a Hallmark representative at the store level to identify issues or opportunities and communicate them to management

Build and maintain strong working relationships with store-level management

Working Conditions & Physical Requirements

Work performed primarily in retail environments; infrequent work in construction environments

Frequent driving between store locations within the assigned territory

Physical activity required, including merchandising displays, handling inventory, and assisting with installations

Ability to lift up to 50 lbs on a frequent basis

Skills & Abilities

Strong communication skills to share information clearly, follow instructions, and resolve store-level issues

Ability to manage multiple tasks and adapt to changing priorities

Attention to detail and ability to follow detailed instructions

Collaborative approach to problem-solving

Ability to work independently while following company guidelines and schedules

Education & Qualifications

High School Diploma required