Position Purpose and Summary

The Service Specialist, Graduation and Academic Records, is a primary representative of the Office of the Registrar to serve students with a focus on the verification of student records, including degree requirements, transcripts, awards, and participation eligibility for graduation ceremonies. On behalf of the Office of the Registrar, this position also works closely with the Coordinator of Transfer Credit and Graduation in partnership with TWU Event Team to deliver a positive student / guest experience at TWU’s graduation ceremonies.

Key Areas of Accountability

1. Undergraduate Program Completion Audits

• Process new undergraduate (UG) graduation applications.
• Process Exception to Graduation Requirements forms for UG students.
• Complete initial and final program completion audits for all undergraduate students in an error-free manner and on time.
• Maintain graduation eligibility data for students.
• Communicate with students about missing graduation requirements and respond promptly to student queries and concerns.
• Verify program completion and credential conferral dates for all UG students.
• Refer appeals and disputes to the appropriate academic advisors or decision-makers.
• Manage graduation-related system requirements.
• Work with the Assistant Registrar or designated staff to facilitate students’ timely completion of unmet graduation requirements.

2. Student Information System

3. Effective communication

4. Graduation Ceremony Planning and Execution

5. Awards & Certificates

The Person

Skills and Abilities

Personal

Driven and inspired by the idea of positively impacting the various marketplaces of life through the development of godly Christian leaders by serving the Trinity Western University community.

A dedicated and mature evangelical Christian with an earnest desire to serve in family, church, work, and community. Affirm and support TWU’s mission, values, Statement of Faith, and Community Covenant. Strength of character and reputation, integrity, focused. A winsome personality with a positive and friendly attitude.

Servant-Leader Way of Life : Act in a manner that exemplifies Jesus Christ in all on and off-campus contacts thereby living out the servant leadership mission of the university and contributing effectively towards achieving the institutional and Kingdom goals of the organization.

Key Internal Interactions

Reports :   None

Reports to :   Manger of Student Finances

Standards & Requirements

Education :

Experience :

Duties and responsibilities that do not constitute a major change may be added, deleted or changed at any time at the discretion of the supervisor either orally or in writing.

Benefits Of Working at TWU :

Trinity Western University encourages applications from all eligible candidates who are able to commit to the University’s mission, values, and Christian identity as articulated in its Statement of Faith and Community Covenant. We are committed to an ethic of inclusion and to the equal treatment of all persons without discrimination in accordance with human rights law.

We particularly invite applications from indigenous people, women, persons with disabilities, and visible minorities. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Persons with disabilities who anticipate needing accommodations during the application process should contact Human Resources.

Trinity Western University is located on the traditional ancestral territory of the Sto : lo people.  ( Langley )

Trinity Western University is located on the traditional ancestral territory of the xʷməθkʷəy̓əm (Musqueam) people. (Richmond )

Trinity Western University’s Laurentian Leadership Centre is located on the traditional ancestral territory of the Algonquin people.  (Ottawa)