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Black & McDonaldToronto, ONCompliance Agent
Total Credit Recovery LimitedToronto, ON, Canada- Full-time
Job Description
Job Description
OVERVIEW OF POSITION :
On Site at 225 Yorkland Blvd, Toronto, ON
Hours : 8 : 30am-5pm, Monday to Friday
The Audit and Compliance team are responsible for auditing pre-recorded calls and portfolio files for quality assurance, and to ensure compliance with federal and provincial regulations, client’s directives as well as company policies and procedures. The Compliance Agent is also responsible for identifying and reporting on areas of opportunity to improve overall quality.
Experience in SOC 2 or ISO 27001 considered an asset for senior audit and compliance positions.
RESPONSIBILITIES :
Duties include, but are not limited to :
- Monitor and score phone calls based on set parameters
- Perform daily, weekly and monthly file audits
- Identify infractions and trends based on policies and procedures
- Provide ongoing feedback to management
- Prepare, update, and retrieve data for reporting purposes
- Provide requested information to senior management
- Other duties as assigned by Compliance Manager or VP, Corporate Services
REQUIREMENTS :
TCR is also proud to offer a great company culture. Some perks of working here include :
Company Description
Total Credit Recovery (TCR) was founded by George Krieser with a notepad, phone, and an idea. Since 1980, TCR has remained 100% Canadian owned and provided stable employment from coast to coast while helping Canadians restore their credit.
We’re always looking to add to our team of work from home Debt Counsellors. We provide the computer, training, and a base hourly wage plus uncapped performance based incentives, and you provide the energy and passion.
TCR works with some of the largest and most prestigious Canadian banks, credit grantors, and telecom and utility companies, and has exciting and profitable portfolios for Counsellors to work.
Total Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.
For more on this and other employment opportunities at Total Credit Recovery Limited please visit our website :
Company Description
Total Credit Recovery (TCR) was founded by George Krieser with a notepad, phone, and an idea. Since 1980, TCR has remained 100% Canadian owned and provided stable employment from coast to coast while helping Canadians restore their credit. \r\n\r\nWe’re always looking to add to our team of work from home Debt Counsellors. We provide the computer, training, and a base hourly wage plus uncapped performance based incentives, and you provide the energy and passion. \r\n\r\nTCR works with some of the largest and most prestigious Canadian banks, credit grantors, and telecom and utility companies, and has exciting and profitable portfolios for Counsellors to work. \r\n\r\nTotal Credit Recovery Limited is proud to be an equal opportunity employer. We are committed to offering equal employment opportunities and fostering an inclusive, equitable and accessible environment. We welcome applications from persons representing the diversity of our community. Please notify us if you require accommodation at any time during the recruitment process.\r\n\r\nFor more on this and other employment opportunities at Total Credit Recovery Limited please visit our website :