Public service Jobs in Hamilton, ON

We are offering an exciting opportunity for a diligent Service Coordinator in a commercial industry in Hamilton, Ontario. As a Service Coordinator, your role involves the coordination of service repair, and ensuring customer satisfaction. This is a full time role, it is an in office position with hours of 8 : 00- 4 : 30.

Responsibilities :

• Efficiently handle incoming calls, emails, and direct route inquiries to optimize communication channels.
• Collaborate with drivers to guarantee timely product deliveries.
• Leverage CRM and Management System skills to track routes and schedule trip tickets for maximum efficiency.
• Proactively identify and resolve potential issues before they escalate into problems.
• Maintain a well-organized record of dispatches, distinguishing between scheduled and completed ones.
• Facilitate effective communication between drivers, the company, and customers to ensure smooth operations.
• Utilize your dispatching skills to manage driver schedules and coordinate HVAC services.
• Respond to inbound calls promptly, ensuring high levels of customer service.
• 2 or more years of dispatch experience
• High level of organization
• Excellent customer service skills

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