Product support specialist Jobs in Vancouver, BC

Job Description

Job Description

We seek a dynamic and articulate individual to work in our call centre division, providing elite customer service care to our valuable clients. We are a fast-paced, growing company with a team of fun and fantastic individuals.

A successful candidate supports our pharmacists as a pharmacist's assistant. You have a positive and outgoing personality and effectively communicate verbally and in writing with patients over various mediums, including phone, email and text, and computer know-how and knowledge to navigate multiple software programs. In addition, you are a self-motivated, fast learner and can independently do a high volume of calls with minimal oversight post-training.

We place a high value on customer satisfaction. This position is a volume-driven and goal-oriented job with over 100 call stats per day.

YOUR DRIVE & MOTIVATION

• You enjoy performing tasks that require extensive relationship-building and patient interactions
• You are good at problem-solving and providing patients with resolutions

CHARACTER & ABILITIES

Provide prompt, professional, and courteous patient care

An excellent communicator both verbally and in writing who can easily work independently and collaboratively in a team

Motivated self-starter with an optimistic attitude

Ability to work under pressure and multitask

Great attention to detail

Punctual

Quick learner

Team player

KNOWLEDGE & SKILLS

Have an above average computer skills

Can multitask between multiple software

Excellent customer service and relationship-building skills

Organizational skills and superior attention to detail as you are handling personal health information for patients

ADDITIONAL BONUS EXPERIENCE

Customer service or call centre experience

Billing and / or accounts receivable experience

Email software and Slack

CRM tool experience

Pharmacy experience, knowing how to read prescriptions

Any healthcare-related fields

Providing patient care

WHO WE ARE :

A fast-growing e-commerce health and wellness solution for patients.  While we have the option for online services, most customers prefer to communicate by phone. We invest in quality employees who can make it effortless for our patients. We offer a unique service, providing patients with affordable medications. We have been featured by CNN and CBC.

To learn more about us visit :

HOURS : 40 hours a week

Monday to Friday, 8 am to 4 pm OR 9 am to 5 pm

Rotating Saturday 8 am to 2 pm

WAGES & BENEFITS

Starting wage $20 / hour, 40 hours / week,including a Saturday shift

Opportunity to increase salary after a probationary period based on performance and experience

Extended Benefits Program starts after 90-day probationary period

Bonus opportunities available based on performance

PLEASE ENSURE YOUR RESUME IS SUBMITTED WITH THE APPLICATION.

Job Type : Full-time

Pay : From $20.00 per hour

Additional pay :

Bonus pay

Benefits :

Extended health care

Schedule :

8 hour shift

Day shift

Monday to Friday

Weekends as needed

Ability to commute / relocate :

Vancouver, BC : reliably commute or plan to relocate before starting work (required)

Application question(s) :

If you are a potential candidate for the position, you will receive a phone call. Have you fully reviewed the job posting and prepared for any questions related to the position during this initial call?

Experience :

Administrative : 1 year (required)

Customer service : 1 year (required)

Language :

English - Fluent (required)

Work Location : In person

Company Description

Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.

Company Description

Marks Health and Wellness | CanShipMeds is a brick-and-mortar pharmacy inside a medical clinic, also serving the local community in Vancouver, British Columbia. CanShipMeds services primarily US citizens. Our mission is for all clients and patients to experience peace of mind knowing their medication ships directly from our fully regulated Canadian Pharmacy, dispensed by a licensed Canadian pharmacist.