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Security Guard

Job Title : Security Guard

Department : People & Culture - Security and Film Operations

Position Type : Permanent Full-Time (Afternoon Shift : 2pm - 10pm Wednesday to Sunday)

Hours : 40 hours per week

Application Deadline : Feb 6 2026

Who We Are :

Heritage Park is Canadas largest living history museum and offers visitors a chance to experience life in Western Canada from the 1860s to the early 1950s. The park features historical buildings costumed interpreters working antiques and various exhibits that provide insight into the regions past.

Department Overview :

The People & Culture Department is a shared services hub that supports Heritage Parks people culture and workplace excellence through Human Resources Volunteer Resources Payroll & Benefits Health Safety & Environment (HSE) and Protection Services. The team delivers integrated services essential to the Parks success including employee and volunteer experience talent acquisition and development workforce planning payroll and total rewards administration and compliance with employment and safety legislation. It also leads health safety and environmental programs oversees Protection Services and emergency readiness and fosters a secure inclusive environment for all. Through collaboration accountability and service excellence the department advances the Parks mission strengthens organizational culture and ensures Heritage Park remains a safe and engaging place to work and volunteer.

Job Overview :

As a frontline member of the Security team the Security Guard provides customer service in a courteous professional and friendly manner to both internal and external clients. Security Guards perform all security public safety emergency and fire prevention duties to the highest standards while contributing to a welcoming and safe experience for all visitors.

Responsibilities :

Safety & Security Patrols and Incident Response

Conduct regular foot and vehicle patrols of the Park including buildings parking lots public areas and restricted zones.

Identify assess and respond to safety / security risks or hazards.

Monitor for theft vandalism unauthorized access or emergencies.

Respond to alarms disturbances medical emergencies and other incidents using sound judgment.

Provide first aid / CPR as required and replenish first aid / fire safety supplies.

Accurately record patrols incidents and hazards in daily reports.

Customer Service & Public Interaction

Uphold a professional appearance and demeanor reflecting Heritage Parks standards.

Greet guests staff volunteers and contractors warmly while maintaining order.

Provide directions answer inquiries and offer information about events and safety guidelines.

Provide courteous support during special events including parking and crowd control.

Assist with lost-and-found procedures and reunite guests with lost items or persons.

De-escalate conflicts with empathy and fairness.

Asset Protection Access Control & Security Monitoring Systems

Manage access for staff contractors vendors and visitors through gates and controlled areas.

Issue and track radios keys and other access tools ensuring sign-out / sign-in procedures are followed.

Patrol and secure buildings exhibits and equipment; arm / disarm alarms as required.

Escort cash handlers and monitor security systems including motion sensors access controls and fire alarms.

Inspect and maintain security vehicles reporting issues promptly.

Compliance Documentation & Professional Conduct

Complete daily logs occurrence reports and shift handovers accurately and consistently.

Follow Heritage Park policies security legislation and safety protocols at all times.

Participate in mandatory training (First Aid / CPR WHMIS emergency response de-escalation).

Model professionalism ethical conduct and respect for Heritage Parks mission and values.

Support COR certification and contribute to safety briefings drills and inspections.

Organizational Excellence and Wellbeing

Contribute to inspiring and immersive experiences at the Park by engaging in Heritage Park initiatives that align with our mission and vision ensuring authenticity in our historical setting and stories.

Actively support a positive work environment by creating an atmosphere of inclusion engagement belonging and fulfillment for employees and volunteers in line with Heritage Park values.

Recognize all contributors to our community as integral to our success fostering a sense of community and collaboration.

Demonstrate responsible stewardship of our people collections and financial assets by driving growth with innovation transparency and financial sustainability while embracing our historical assets and recognizing all contributors.

Demonstrate commitment to workplace health and safety by complying with Heritage Parks Health Safety and Environment Management System (HSEMS) following safe work practices reporting work-related incidents injuries and hazards participating in employer training and adhering to policies including the Code of Conduct and the Workplace Violence and Harassment policy.

Required Qualifications :

Minimum completion of secondary school education

A valid Alberta Security Services License is mandatory for all security guard roles. A minimum of six months of security-related experience is required for full-time security roles

A minimum of 1 years client service experience is required. Working in an attraction setting will be an asset.

Demonstrated experience with conflict de-escalation and customer-service is essential

A valid Alberta Drivers License or Graduated Learners Permit with a clean abstract is required.

Fluency in English is essential; ability to communicate in additional languages would be an asset

Demonstrated strong interpersonal and communication skills in a client-faced setting

Ability to work independently and in a team environment

All successful candidates will be required to go through Police Information Check as a condition of employment.

Special Clothing and Equipment :

Appropriate security officer uniform will be issued by Heritage Park. Washing and maintaining uniforms in a presentable fashion will be the employees responsibility.

Heritage Park provides footwear allowance as per the Collective Agreement with CUPE Local 37

Individuals will be required to supply their own appropriate outdoor weather protective clothing (gloves toques hats) it must be black or navy blue in colour and without visible logos.

Special Working Conditions :

The position will be exposed to weather extremes and as the position works both indoors and outdoors with much of the work taking place outdoors with exposure to a variety of weather conditions including conditions of darkness.

These positions will require the incumbents to engage in physical activities such as standing or walking for prolonged periods of time.

Hours of Work :

The standard hours for this position are 40 hours per week; on a regular reoccurring schedule

There are various scheduled hours of work including shift work and special events coverage to ensure 24 hours per day 7 days per week security coverage.

Please visit our careers page to see more job opportunities.

Key Skills

CCTV,Loss Prevention,Customer Service,Communication skills,Computer Skills,Military Experience,Law Enforcement,Office Experience,Computer Literacy,Driving,Security,Writing Skills

Employment Type : Full-Time

Experience : years

Vacancy : 1