Spécialiste de la fidélisation patient - rappels / Bilingual Patient Recall Specialist
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Spécialiste de la fidélisation patient - rappels / Bilingual Patient Recall Specialist
Vision ExpertMontreal, Montreal (administrative region), Canada
Full-time
Spécialiste de la fidélisation patient - rappels / Bilingual Patient Recall Specialist.Faites la différence dans la vie de nos clients !.
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Spécialiste de la fidélisation patient - rappels / Bilingual Patient Recall Specialist
visiqueMontréal, Quebec, CAN
13 days ago
Job type
Full-time
Job description
Faites la différence dans la vie de nos clients !
Êtes-vous passionné(e) par le service à la clientèle et souhaitez-vous jouer un rôle clé dans l’expérience des patients ? Rejoignez notre équipe en tant que Spécialiste de la fidélisation patient - rappels et participez à une mission où chaque appel contribue à améliorer la santé visuelle de nos patients !
Ce que vous ferez au quotidien :
Créer des connexions humaines : contacter les patients de Visique et BonLook pour planifier leurs rendez-vous.
Comprendre leurs besoins : identifier leurs attentes en matière de lunetterie et de santé visuelle.
Collaborer avec les cliniques : répondre aux questions et préoccupations des patients.
Aller au-delà des attentes : surpasser les objectifs en matière d’appels, de taux de conversion et de prises de rendez-vous.
Le profil idéal :
Bilingue (français / anglais) , pour interagir avec nos patients et nos cliniques.
Expérience avérée en rappels et une vraie passion pour le contact client .
Sens de l’organisation et excellente gestion du temps .
Connaissance de base de l’évaluation des besoins en lunetterie et en santé visuelle .
Excellentes compétences en communication orale et écrite .
Familiarité avec la couverture de la santé oculaire provinciale .
Disponibilité pour des horaires flexibles, incluant des soirées et week-ends occasionnels .
Pourquoi nous rejoindre ?
Un ensemble d’avantages attrayants , incluant deux paires de lunettes gratuites !
Un environnement où votre développement est une priorité , avec un encadrement et des opportunités d’évolution.
Une culture bienveillante et dynamique , où les gens (et même les chiens !) sont au cœur de nos valeurs.
L’opportunité de redonner à la communauté , avec notre plein soutien pour vos engagements locaux et nationaux.