Optical manager Jobs in Laval, QC

Requisition Number : 65493

Corning is vital to progress – in the industries we help shape and in the world we share.

We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.

Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.

Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

iBwave is the power behind great in-building wireless experience, enabling billions of end users and devices to

connect inside a wide range of venues. As the global industry reference, our software solutions allow for

smarter planning, design and deployment of any wireless network project regardless of size, complexity or

technology. Along with innovative software, we are recognized for world-class support in 100 countries,

providing the industry’s most comprehensive components database and a well-established certification

program.

Job Purpose

The Customer Success AR Supervisor’s main role is to oversee and manage the accounts receivable process

within the customer success department to ensure efficient billing, timely collections, and positive customer

interactions. This role blends operational efficiency with a strong emphasis on customer satisfaction, aligning

with our commitment to delivering exceptional customer experiences throughout the billing and invoicing

processes while maintaining a healthy cash flow and optimizing revenue generation for iBwave.

Requirements

Bachelor's Degree

• 5 years of experience in billing, invoicing, or accounts receivable

Prior leadership experience

Experience with Salesforce & Sage or similar tools

Customer focus mindset to address customer concerns, ensure customer satisfaction, and provide

exceptional customer experience

Ability to work in a fast-paced, self-directed environment, and comfortable in rapidly changing and sometimes ambiguous work situations and in multi-cultural, multi-time zone environments

Desired

Fluency in English and French

Responsibilities

Collaborate cross-functionally (sales, finance, support, CSMs, Corning Shared Services, etc.) to verify order details and ensure alignment between customer orders, sales opportunities, and invoices.

Ensure customer invoicing excellence by :

Improving invoicing process efficiency

Providing timely and accurate invoicing

Managing payments received from Paypal and Stripe for swift processing

Provide proactive AR management by :

Monitoring & following up on outstanding invoices, working with customers to resolve payment discrepancies & overdue invoices

Applying daily cash receipts to AR balances promptly and accurately.

Continuous Improvement and Support :

Identify opportunities for post sales process automation & optimization and support in executing related strategic initiatives

Assist in special projects & work on other customer success activities as needed

Ensure end-to-end process is properly documented

Ensure adherence to SOX compliance standards, maintaining meticulous records and documentation.

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