Operations associate Jobs in Pickering, ON
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Operations associate • pickering on
Sales Operations Lead
ThinkpivotCentral Toronto, ON, ca
Manager Operations - CA
MhrwebAjax, ON, CA
Operations Manager
Waste ConnectionsAjax, Ontario, Canada
Business Operations Coordinator
Warehousing & DistributionScarborough, ON, CA
Grid Operations Field Manager
HydroonePickering, ON, CA
Director of Operations
J H McNairn LTDWhitby, Durham Region, CA
Grid Operations Field Leader
Hydro OnePickering, ON, CA
Medical Operations Associate - Senior
Independence Pet GroupAjax, ON, CA
Operations Manager
Waste Connections, Inc.Ajax, ON, CA
Seasonal Banquet Operations Supervisor
ClubLinkWhitchurch-Stouffville, ON, CA
Operations Manager
Waste Connections of CanadaAjax, ON, CA
Commis aux opérations
CB CanadaWhitby, Ontario, Canada
Assistant Director, Business Operations
Abilities CentreWhitby, Ontario, Canada
Facility Operations Team Member
Life Time Inc.Ajax, ON, CA
Manager Operations - CA
GEODISAjax, ON, CA
Revenue Operations Manager
Deighton AssociatesWhitby, Ontario, Canada
Service Operations Coordinator
Premier EquipmentWhitchurch-Stouffville, ON, CA){kind=logo}
Director of Operations
ACR (AmerCareRoyal)Whitby, Durham Region, CA
Manager, Facility Operations
FramatomePickering, ON, CASales Operations Lead
ThinkpivotCentral Toronto, ON, ca- Full-time
- Quick Apply
Job Description
We are recruiting for a pre / post sales professional for a software firm in Toronto. Must have an engineering background and be able to sell to government project managers.
This is a hybrid role located in Toronto.
Requirements
- SaaS Operations Lead” could be a good title — main focus is our SaaS product s , but the role isn’t limited to SaaS.
owner and point person for the areas below (excluding support tickets) :
Support Sales with prospect discovery and demos ( secondary for the 1st year; primary focus remains onboarding, customer success, and renewals)
Lead customer onboarding and training, including monthly education webinars
Own and manage product sheets (features, use cases, screenshots), plus customer feedback, use cases, testimonials, case studies
Manage customer relationships, including quarterly check-ins
Own and lead in-person customer visits
Own renewal communications and renewal planning
Maintain primary ownership for all SaaS customers (excluding support tickets)
Zaynab (Customer Support / QA) has a dotted-line reporting relationship to Sandro
Own SaaS RFP / RFI responses
Provide secondary support for complex / tricky support emails
Support Dave Colvin on EM applications and demos
Support Simon on RoDARS meetings
Benefits
3 months : Fully familiar with Permit + M511, and able to train new customers on both. Begin quarterly check-ins. Complete 1–2 in-person customer visits. Become fluent in Bugtracker and the dev / QA workflow. Own and drive ongoing 2026 renewals (communications, tracking, and next steps).
6 months : Fully familiar with Traffic Central. Execute quarterly check-ins and complete in-person visits with a majority of priority customers, with an upsell mindset where appropriate. Continue driving 2026 renewals. Have the 2027 renewals plan finalized (schedule, messaging, owners, and key dates).
9 months : Complete 2027 renewal communications. Visit remaining customers (as appropriate / feasible). Draft a product improvements plan and roadmap based on customer feedback.
12 months (~Feb 2027) : Too far out to define in detail right now.
Requirements
Technical sales, Engineering, Transportation