Network support specialist Jobs in Brampton, ON

Reporting to the IT Manager, the Application Support Specialist  will conduct user training and provide change management support during any system implementation. Application Support Specialist will be the administrator for MS365 product suite, and business systems and act as the conduit between users and the Systems group.  They will interact with team leaders and team members in designing and implementing business systems and MS365 solutions and will be responsible for training new and existing users.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of Application Support Specialistare detailed below, but not limited to the following :

• Develop and deliver new and existing company training requirements including product knowledge training
• Work with various departments on ensuring data is captured accurately and timely.
• Work collaboratively with all parts of the business to drive a data-driven culture that will help generate new business value across the organization
• MS365 Training  (SharePoint training, MS365 Training , other training as required)
• Responsible for development and administration of  SharePoint sites, user access, and permissions.
• Provide training  to support employee’s systems learning needs
• Collaborate with team members  to ensure smooth operations, security, and optimization of SharePoint & other MS Power Platforms environments within the organization.
• Troubleshooting, Business Applications Support, BI, Data, Analytics, database management and reporting
• Process automation through MS365 Power Automate, create Workflows, Forms etc.
• Develop and maintain training and best practice documentation
• Provide change management support during any system implementation
• Collaborate with key team members  to assess training needs and recommend / deliver learning solutions across the organization
• Work closely with various business units to gain a thorough understanding of operational / manufacturing processes and procedures to identify opportunities for improvement and ways of using technology and systems to reduce errors and improve overall productivity.
• Reviewing and participating in planning by providing input to support decision-making for business applications ( MES, CRM, ERP)
• Implementing application-related changes ( change management )  to the production application environment
• Monitoring production application environments and performance to identify and resolve incidents as they occur and fulfilment of service requests
• Research currently implemented applications specific to ALMAG to anticipate future upgrades, patches, and enhancements
• Collaborate with various teams to develop new application capabilities
• Collaborate with systems team to review business requirements for projects or ad hoc enhancements
• Collaborate with the team and the Manager of IT to develop and implement application enhancements
• Prepare reports and or metrics related to applications including but not limited to KPI related to – Application performance , uptime, availability , errors, usage etc.
• Other related duties as assigned

Requirements

MINIMUM QUALIFICATIONS

Education / Experience

Technical Skills / Competence

Benefits