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Production Support Specialist

Production Support Specialist

Tata Consultancy ServicesBrampton, ON, Canada
28 days ago
Job type
  • Full-time
Job description

Inclusion without Exception :

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS :

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024,and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities :

  • This role will provide day-to-day support for production systems, ensuring high availability and smooth operation. The role involves troubleshooting and resolving issues related to AWS services, TS2 mainframe systems, database issues, and other production applications to minimize downtime.
  • The role requires monitoring and maintaining production systems hosted in AWS, ensuring efficient operation, scalability, and security of AWS-based applications. Any issues affecting production performance will need to be addressed quickly to avoid disruptions.
  • The candidate should also have experience supporting TS2 mainframe systems, particularly in a banking environment, focusing on batch jobs and system operations, troubleshooting mainframe-related issues to ensure seamless production functionality.
  • The engineer will use ServiceNow (SNOW) to log, track, and resolve incidents, ensuring all issues are documented, SLAs are met, and progress is tracked for continuous improvement and coordinating with relevant teams to investigate root causes, prevent future incidents, and ensure timely resolution of issues.
  • Hands on experience in JIRA that will be used to track and manage incidents, problems, and changes.
  • Effective communication and collaboration with cross-functional teams (DevOps, Development, Infrastructure, and Business) will be critical for resolving issues quickly. The engineer will act as the primary point of contact for production incidents and will provide clear, timely updates to all relevant stakeholders.
  • The candidate will maintain detailed documentation of incidents, root causes, and resolutions, and will regularly generate reports on system health, incident trends, and performance for management.
  • The ideal candidate will have at least Good experience in Production Support or a related IT support role. Hands-on experience with AWS services such as EC2, S3, ECS, and CloudWatch.
  • Scripting skills (e.g., Bash, Powershell) for automation and troubleshooting

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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Production Support Specialist • Brampton, ON, Canada