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Last updated: 11 days ago

Bilingual (Eng/Fr) Claims Support Specialist - RQ02338

S.i. SystemsToronto
Full-time

Duration: 3 months with the possibility of extension up to 12 months.Location: Hybrid - onsite at our Toronto office for a minimum of three days per week, complemented by two days of remote work.Ti... Show more

Outside Sales Representative – Etobicoke – UniFirst Canada

UniFirst CorporationToronto, Ontario
CA$60,000.00 yearly
Full-time

Outside Sales Representative – Award Winning Company .UniFirst is an international leader in the $18 billion dollar garment services industry.We currently employ 14,000 Team Partners who serve 300,... Show more

Installation Team - Toronto

MicroHabitatToronto, Ontario, Canada
CA$22.00 hourly
Full-time

Job Position: Installation Team Member.Temporary Job Offer: MicroHabitat Installation Team.Are you looking to work for a company with values in the right place that helps build more sustainable cit... Show more

Seasonal Cargo Handler Non-Driver

FedExToronto, Ontario, CA
Full-time

Tâches du poste</strong></p><p>Pour charger et décharger du fret, numériser et trier le fret au sein de l'installation.Connaissances, compétences et aptitudes requises</strong&... Show more

Sales Associate | Sherway Gardens (October - January)

Rocky Mountain Soap CompanyEtobicoke, ON, CA
CA$18.50 hourly
Temporary
Quick Apply

Who we are At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature.That's why for over 25 years we've been students of this glorious Earth   —&#16... Show more

Field Service Engineer - Windsor/Toronto

MarpossToronto, Canada
Full-time

In order to reinforce our growth plans in North America, Marposs Corporation has an opening for a Field Service Engineer.Reporting to the North American Service Manager, the position obtains techni... Show more

Gestionnaire technique de compte Senior | Senior Technical Account Manager, Enterprise

Amazon Web Services Canada, Inc.Toronto, Ontario, CAN
Full-time

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates.To get there, we build AI solutions that improve human capabilities and transform... Show more

Géologue en estimation des ressources minérales

Norda SteloToronto, Ontario, Canada
Full-time

Norda Stelo signifie étoile du Nord, là où les possibilités sont infinies en termes d’innovation, de développement et d’engagement.Notre vision est collective et notre ADN sérieusement humain!.Sous... Show more

Nanny Wanted - Experienced Nanny Needed In Toronto, On – Earn $25.60/Hour – Join Our Loving Family

CanadianNanny.caToronto, Ontario, Canada
CA$25.60 hourly
Full-time

We are a family based in Toronto, Ontario, seeking a caring and experienced nanny to join our household.Our primary need is for full-time day assistance with our newborn (2 months), which involves ... Show more

Transportation Engineering Specialist

PurolatorEtobicoke, ON, CA
Full-time

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years.The places we go, the elements we brave, the pr... Show more

Field Services Specialist

JoleraToronto, ON, CA
Full-time
Quick Apply

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients.Your clients receive award-winning solutions built... Show more

Bilingual Claims Support Specialist

Randstad CanadaToronto, Ontario, CA
CA$23.00 hourly
Full-time +1
Quick Apply

Seeking Bilingual Claims Support Specialists to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory.Independent contractors in this role will wo... Show more

Avocat spécialisé/avocate spécialisée en droit criminel

Toronto AdvocatesNorth York, ON, Canada
Temporary

Heures de travail: 20 à 40 heures par mois.Expérience: 3 ans à moins de 5 ans.Informer les clients de leurs droits légaux et de toute question de nature juridique.Exercer des fonctions administrati... Show more

Future Career Opportunities at Royal Ontario Museum (ROM)

Royal Ontario MuseumToronto, ON, CA
Full-time +2
Quick Apply

JOIN OUR TALENT COMMUNITY This posting is an opportunity to connect with ROM for future openings.If you don't see a current opportunity at ROM that aligns with your skill set, apply today and join ... Show more

Landscaper

MHMIToronto, Ontario, Canada
CA$21.00 hourly
Full-time

We are growing Landscape company based in Oakville, that has been in business for 15 years.We look towards Nature to provide us with the best resources to design, create, and care for our landscape... Show more

Sr Project Manager

PeopleToGoToronto, Ontario, Canada
Full-time
Quick Apply

Our client is a large IT Enterprise environment with Global locations.They are seeking a Senior IT Project Manager with PMP certification and a minimum of 8 years of direct experience.Strong backgr... Show more

Accountant

HD SupplyEtobicoke, ON, CA
CA$53,300.00–CA$66,500.00 yearly
Full-time

Responsible for proper and timely recording of financial transactions in the general ledger in accordance with generally accepted accounting principles.Prepare and maintain various financial statem... Show more

Analyste fonctionnel - Intégration clinique

TEHORAToronto, ON, CA
Full-time
Quick Apply

TEHORA est présentement à la recherche d’un(e) analyste fonctionnel(le) pour intervenir dans un contexte technologique en santé.Sans être exhaustifs, voici les services et livrables que devra fourn... Show more

Appliance repair shop supervisor

Sani Marc IncEtobicoke, Ontario, Canada
CA$63,500.00–CA$75,000.00 yearly
Full-time +1

Appliance repair shop supervisor.Emploi - Permanent Full-time -.Controller / Supervisor - mechanic / mechanical / engineering.Branch office: Etobicoke -Etobicoke Ontario M9W 5A5.Supervise, coordina... Show more

Ronneil looking for a babysitter or nanny in Toronto

SitlyToronto, CA
Part-time

We are busy parents looking for a friendly and experienced babysitter to care of our energetic 22 month old baby boy.Our little one is full of energy, always playing and very affectionate.We need a... Show more

People also ask
Bilingual (Eng/Fr) Claims Support Specialist - RQ02338

Bilingual (Eng/Fr) Claims Support Specialist - RQ02338

S.i. SystemsToronto
30+ days ago
Job type
  • Full-time
Job description

Duration: 3 months with the possibility of extension up to 12 months

Location: Hybrid - onsite at our Toronto office for a minimum of three days per week, complemented by two days of remote work

Time: Monday to Friday – full time, two shifts available: 8:00 AM – 4:30 PM OR 11 AM – 7:30 PM

Hourly Pay Rate: $23/- per hour

Seeking Claims Support Specialist to support a high-profile claim processing initiative, reporting directly to the Senior Manager of Advisory. Independent contractors in this role will work both autonomously and collaboratively within a fast-paced, structured team environment to ensure accurate, timely, and efficient claims processing, while also responding to claimant inquiries with empathy, professionalism, and a commitment to service excellence.

This position blends technical expertise with emotional intelligence, requiring professionals who can manage sensitive inquiries, process documentation with precision, and engage empathetically with claimants who may face barriers due to trauma, mental health challenges, or poverty. While the nature of the work is emotionally charged, it is also mission-driven, time-sensitive, and results-oriented.

Note to Applicants: This role will require the review of materials of a highly sensitive nature, that may include descriptions of physical and sexual abuse, racism, self-harm, and other triggering materials. Applicants are encouraged to consider whether such topics will be significantly distressing or upsetting for them.

Skills:

  • 1+ year of experience communicating with clients / patients / or stakeholders over the phone
  • Experience in data entry
  • Ability to speak an Indigenous language (i.e., Cree languages, Inuktitut, Ojibway etc.) is considered an asset
  • Knowledge of Indigenous culture is an asset
  • Must be bilingual English/French

Technical Skills:

  • Proficiency in Microsoft Office suite including Outlook, Word, and Excel
  • Experience using a VOIP / Internet phone service is desirable

Responsibilities:

Call Centre

  • Respond to incoming calls with empathy, professionalism, and discretion.
  • Provide accurate information about the claims process while strictly adhering to confidentiality protocols.
  • Escalate high-risk or complex cases to appropriate internal channels as needed.
  • Maintain detailed and objective call notes in the system for documentation and audit purposes.

Support Tickets

  • Triage, assign, and resolve client or internal inquiries submitted via ticketing systems.
  • Identify sensitive cases that may require escalation or prioritization.
  • Ensure timely, respectful, and comprehensive responses are logged and tracked.

Claims Coding and Claims Quality Checks

  • Code claim details based on policy documentation, accurately capturing sensitive or traumatic descriptions without alteration or bias.
  • Conduct quality assurance checks to ensure completeness, accuracy, and compliance with internal and regulatory standards.
  • Identify inconsistencies or red flags and raise them for investigation or review.