National sales manager Jobs in Edmonton, AB

Last updated: 6 days ago

Customer Experience Manager, National Accounts

BramblesRocky View County, Alberta, Canada

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Sales Effectiveness Manager

Servus Credit UnionEdmonton, AB, CA

CA$87,841.00–CA$109,802.00 yearly

Full-time

Quick Apply

Hybrid - The successful candidates can be located anywhere in Alberta; this job can be done remotely with occasional travel to Edmonton required. Frequent travel to branches is also necessary.Servus...Show moreLast updated: 16 days ago

Sales Manager

AltaSteelEdmonton, Alberta, CA

CA$58.00 hourly

The Sales Manager is responsible for developing and implementing strategic initiatives and leading the Sales, Marketing, and Production Planning team to execution. This role works collaboratively wi...Show moreLast updated: 30+ days ago

Sales Manager

BrandtEdmonton, CA

Full-time

Brandt is currently seeking a Sales Manager for our Edmonton Construction & Forestry location.The Sales Manager will be responsible for achieving sales growth and profitability of the who...Show moreLast updated: 6 days ago

Entry-Level Sales Manager

American Income Life AO - Joshua SpenceEdmonton, AB, CA

Full-time

Quick Apply

Exciting Opportunity : Entry-Level Sales Manager - Work Remotely with Flexibility! Are you eager to kickstart your career in customer service and sales? We’re looking for enthusiastic individu...Show moreLast updated: 13 days ago

Sales Manager - Remote

AO Globe LifeRocky View County, AB, CA

Remote

Quick Apply

AO Globe Life Canada Location : Toronto (Remote) Are you a self-starter, passionate and results-oriented professional looking to redefine your career? Look no further! We are currentl...Show moreLast updated: 15 days ago

Sales Manager

Durabuilt Windows and Doors IncEdmonton, Alberta, Canada

Full-time

Sales Manager – Dealer Channel Edmonton Our values are at the core of everything we do! Innovative.Stay hungry and act with urgency. For employees, partners and community.We work with gre...Show moreLast updated: 10 days ago

Sales Assistant to Sales Manager

Quantum Management ServicesRocky View County, Calgary

CA$60,000.00 yearly

Permanent

Position : Sales Assistant to Sales Manager.Full-time, permanent, In office with possibility of hybrid after integration. Comprehensive benefits package.Step into an exciting new chapter with our cli...Show moreLast updated: 30+ days ago

Sales Manager

American Income Life AO - Nasir ImodagbeEdmonton, AB, CA

Quick Apply

K - $1000K / yr Vision, medical, life, dental Full-time Job description Globe Life is a financial services holding company listed on the New York Stock Exchange which operates through its wholly ow...Show moreLast updated: 30+ days ago

Sales Manager (Remote Work)

American Income Life AO - Justine JansenAB, CA

CA$45,000.00–CA$50,000.00 yearly

Remote

Quick Apply

Company : AO Are you a dynamo bursting with energy and ready to take on the world? Is your conversation so sparkling that you can make even insurance sound like the most riveting topic on the planet...Show moreLast updated: 30+ days ago

Sales & Account Manager

Equation Staffing SolutionsEdmonton, Alberta, Canada

Full-time

Quick Apply

Our client in the Insurance industry is seeking a self-starter to join their team as Regional Sales Manager.This position is an excellent opportunity for a go-getter who has demonstrated the abilit...Show moreLast updated: 30+ days ago

National Business Development Representative

Wawanesa InsuranceEdmonton, AB (Hybrid), CA

The National Business Development Representative will manage brokerage relationships between Wawanesa and our National Broker account(s) through development and achievement of targeted business goa...Show moreLast updated: 30+ days ago

Senior Manager, National Assurance Standards

BDOSt,Edmonton

CA$85,000.00–CA$100,000.00 yearly

Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping client...Show moreLast updated: 30+ days ago

Promoted

Technical Sales Manager

RECRUITMENT PARTNERS INC.Edmonton, AB

Full-time +1

Our client is searching for a Technical Sales Manager.This role will be responsible for being the intersection between operations, engineering, and customers. A successful candidate will have leader...Show moreLast updated: 18 days ago

corporate sales manager

EN3 Solutions Ltd.Edmonton, AB, CA

CA$58.20 hourly

Permanent

Work with the marketing department to understand and communicate marketing messages to the field.Establish organizational policies and procedures in relation to sales. Organize regional and division...Show moreLast updated: 30+ days ago

Sales Manager

Doman Building Materials Group LtdEdmonton, AB, CA

Full-time

Quick Apply

Based in either Edmonton or Calgary.Reference Number : CAN-AB-CAL-170-171024.Reporting to the General Manager, the Sales Manager is responsible for leading and developing a team of Account Managers....Show moreLast updated: 30+ days ago

Manager, Sales

JobberEdmonton

CA$80,000.00–CA$100,000.00 yearly

Are you a results driven sales leader with a track record of personal and professional excellence? .Then Jobber might be the place for you! We’re looking for a. Jobber exists to help people in small...Show moreLast updated: 30+ days ago

Entry level Sales Manager

American Income Life : AO - Marshall FernandezEdmonton, AB, CA

CA$65,000.00–CA$95,000.00 yearly

Quick Apply

Elite Mentors and Leadership Teams.AO Globe Life is on the lookout for ambitious overachievers who excel in building exceptional client relationships, demonstrate outstanding self-determination, an...Show moreLast updated: 30+ days ago

Customer Experience Manager, National Accounts

BramblesRocky View County, Alberta, Canada

30+ days ago

Salary

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Job description

Description

Position Purpose

The Manager, of Customer Experience will be responsible for managing and developing a team that will handle both commercial and retail customers across Canada. This individual is accountable for executing against the strategic imperatives related to best-in-class customer experience. Ensuring all touchpoints specific to customer order execution, account health support, and service experience are achieved with the utmost consistency. The successful leader will increase customer satisfaction and loyalty as measured through net promotor scoring (NPS) as well as our employee engagement surveys.

Accountable for the health and maintenance of our customer base in Canada this leader will ensure their teams are provided the tools, coaching, and support to become our customer's most valued partner.

Scope

Customer Scope : Commercial Manufacturing & Retail

Full customer experience and support from end to end

Measures

Volume & Revenue Growth
Value creation
Net Promotor Scores (NPS) - Customer Feedback
Service Level Agreement (SLA) metrics

Experience

5+ years’ experience / knowledge in retail and commercial landscape

Worked with financial measures and Key Performance Indicators.

Supply Chain

Customer account relationship management experience

Continuous improvement and Six Sigma

Leading in a matrix organization

People management and development.

Experience with environmental social governance

Major / Key Accountabilities

Core Responsibilities

Manages customer support and order execution associates for the assigned portfolio

Is the primary escalation point to respond to customer concerns.

Implements and enforces customer support standards that align with strategic objectives provided by the department leader.

Responsible for coordination of interdepartmental collaboration to ensure business continuity is maintained and understood by all associates.

Provide support to customers with face-to-face site visits as needed.

Track portfolio performance growth and hold the team accountable for achieving all volume and revenue targets.

Provide coaching / feedback and mentoring to team members.

Responsible for ensuring data integrity is maintained in CRM and SalesForce system.

Collaborate with stakeholders to grow revenue within assigned territories.

Continuously monitor all KPI metrics that drive results and business continuity.

Create and implement work processes that enhance the organization and departmental service delivery.

Accountable for NPS Customer Satisfaction Survey Results (Data Pareto Analysis), conduct closed loop feedback sessions with customers, and establish concise action plans to position detractors and passives into the promoter NPS category

Maintain a high level of employee engagement as measured on the Pulse Survey

Be an active change management champion by understanding upstream and downstream business process

Manage change, celebrate success, and foster an environment of creativity and forward-thinking.

Hire and develop an effective team to meet internal and external business objectives regardless of hurdles and obstacles.

Conduct yearly and mid-year performance appraisal sessions.

Key contacts

Internal

All functions

External

Multi level customer contacts

Qualifications

Education : Bachelor Degree or Equivalent

5-7 years managerial experience

Skills and Knowledge

Ability to train and mentor a combined commercial and retail customer support team

Excellent written and verbal communication skills

Effective listening skills and patience and tolerance when dealing with difficult customer situations, being able to de-escalate high-stress situations.

Superior data analytics

Strong CPG & supply chain business acumen

Problem solving and decision-making skills.

Presentations

Environmental Social Governance and Scope 3 knowledge

Languages

Essential

English

Desirable

French

Objectif du poste

Le chef, Expérience de la clientèle, sera responsable de gérer et de bâtir une équipe qui s’occupera des clients commerciaux et détaillants du Canada. Cette personne sera responsable de réaliser les impératifs stratégiques afin d’offrir la meilleure expérience client de l’industrie. Veiller à ce que tous les points de contact associés à l’exécution des commandes du client, au soutien de la santé du compte et à l’expérience de service soient réalisés avec la plus grande cohérence possible. Ce dirigeant améliorera la satisfaction des clients et leur loyauté, tel que mesuré par le taux de recommandation net (NPS) ainsi que les sondages sur l’engagement de nos employés.

Cette personne sera responsable de la santé et de la maintenance du bassin de clients au Canada et de veiller à ce que son équipe ait les outils, l’encadrement et le soutien pour devenir des partenaires précieux pour nos clients.

Portée

Portée des clients : Fabricants commerciaux et détaillants

Expérience client complète et soutien durant l’ensemble des activités

Indices de mesure

Volumes et croissance des revenus

Création de valeur

Taux de recommandation net (NPS) - Rétroaction des clients

Indices de mesure des ententes de niveau de service

Expérience

5 ans d’expérience et plus ou connaissances connexes dans le secteur du commerce de détail et commercial

Utilisation de mesures financières et d’indices de rendement clés dans le cadre de responsabilités antérieures

Chaîne d’approvisionnement

Expérience de gestion des comptes clients (relations)

Amélioration continue et Six Sigma

Capacité à diriger dans une entreprise en matrice

Gestion et perfectionnement du personnel.

Expérience avec les questions environnementales, sociales et de gouvernance

Principales responsabilités

Tâches essentielles

Gérer le soutien aux clients et l’exécution des commandes associées au portefeuille assigné

Agir à titre de point de contact principal pour répondre aux questions transférées des clients.

Mettre en place et appliquer des normes de soutien à la clientèle alignées sur les objectifs stratégiques fournis par le chef du service.

Responsable de la coordination de la collaboration interservices afin de veiller à ce que la continuité des activités soit maintenue et comprise par tous les associés.

Fournir du soutien aux clients dans le cadre de visites en personne au besoin.

Faire le suivi de la croissance du portefeuille et rendre l’équipe responsable de l’atteinte de tous les objectifs de volume et de revenus.

Fournir de l’encadrement et des commentaires et mentorer les membres de l’équipe.

Responsable de veiller à l’intégrité des données dans le système de gestion des relations avec la clientèle et SalesForce.

Collaborer avec les intervenants pour faire croître les revenus dans les territoires assignés.

Surveiller continuellement tous les IRC qui améliorent les résultats et favorisent la continuité des activités.

Créer et mettre en place des processus de travail qui améliorent la prestation des services du service et de l’entreprise.

Responsable des résultats annuels du sondage sur la satisfaction de la clientèle relatifs à la cote NPS (analyse de données Pareto), organiser des séances de rétroaction en boucle fermée avec les clients, et établir des plans d’action concis pour positionner les détracteurs et les agents passifs dans la catégorie des promoteurs de la cote NPS.

Maintenir un niveau élevé d’engagement des employés, comme mesuré par l’enquête Pulse (opinion)

Être un champion du changement actif en comprenant les processus de l’entreprise en amont et en aval.

Gérer le changement, célébrer la réussite et favoriser un environnement de créativité et de réflexion prospective.

Embaucher et bâtir une équipe efficace pour atteindre les objectifs opérationnels internes et externes, quels que soient les difficultés et les obstacles.

Effectuer les évaluations du rendement annuelles et en milieu d’année.

Principaux contacts

Internes

Toutes les fonctions

Externes

Personnes-ressources des clients à différents niveaux

Qualifications

Éducation : Baccalauréat ou diplôme équivalent

5-7 années d’expérience en gestion

Compétences et connaissances

Capacité de former et de mentorer une équipe de soutien combinée pour les clients commerciaux et détaillants

Excellentes aptitudes à la communication écrite et verbale

Bonnes compétences d’écoute, patience et tolérance lors de la gestion de situations difficiles avec les clients, être en mesure de désamorcer les situations hautement stressantes.

Excellente capacité d’analyse des données

Excellent sens des affaires dans les domaines des biens de grande consommation et de la chaîne d’approvisionnement

Compétences en résolution de problème et en prise de décisions.

Présentations

Connaissances sur les questions environnementales, sociales et de gouvernance et du champ d’application 3

Langues

Essentiel

Anglais

Souhaitable

Français

Preferred Education

Bachelors

Preferred Level of Work Experience

5 - 7 years

Remote Type

Hybrid Remote

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at