Ministry Jobs in Hamilton, ON

Operational Management :

• Oversee the daily operations of the business, including property management, guest reservations, maintenance, and cleanliness of cottages via each respective on-site team
• Ensure that all cottages are well-maintained, regularly inspected, and stocked with necessary amenities
• Develop and enforce policies and procedures that ensure smooth operations and safety protocols
• Monitor operational costs and implement strategies to optimize resource use and maintain profitability

Guest Experience :

• Ensure that every guest has an outstanding experience from booking to check-out, handling guest inquiries and complaints promptly
• Oversee the guest communication process, including pre-arrival information, booking confirmations, and post-departure feedback
• Ensure the maintenance team upholds high standards for cleanliness, maintenance, and cottage readiness for guests

Marketing and Sales :

• Develop and implement marketing strategies to increase visibility, bookings, and customer loyalty
• Monitor market trends and competitor activities to adjust pricing, promotions, and service offerings
• Collaborate with marketing and BD teams to improve the company’s online presence (e.g., website, social media, and third-party platforms)
• Identify opportunities for new business partnerships and referral programs
• Develop and manage the budget, tracking revenue, expenses, and profitability
• Prepare and analyze financial reports to identify trends, areas of improvement, and opportunities for cost savings
• Optimize pricing models and revenue management strategies to maximize occupancy and revenue

Sustainability and Community Engagement :

• Promote sustainable practices in the company’s operations, including eco-friendly amenities, energy conservation, and waste reduction
• Build and maintain positive relationships with local communities and stakeholders, ensuring alignment with local regulations and contributing to community growth
• Oversee the optimization of booking software, property management or CRM systems, and communication tools
• Leverage technology to improve operational efficiency, including remote monitoring systems for property management

Requirements

Experience :

• Proven experience as a Manager of Rental Operations, General Manager, or similar leadership role in hospitality or property management, ideally within the vacation rental or remote accommodation industry
• Experience managing remote teams and operations in a geographically dispersed environment
• Strong understanding of online booking platforms, customer service software, and / or CRM software systems

Skills :

• Exceptional leadership and people management skills with the ability to motivate, train, and lead diverse teams
• Excellent organizational and multitasking skills, with the ability to manage several tasks and priorities simultaneously
• Strong financial acumen, with experience managing budgets, forecasting, and driving profitability
• Superior communication skills, both written and verbal, with the ability to maintain professionalism in all guest and staff interactions
• Ability to work independently and remotely, with strong problem-solving and decision-making abilities
• Strong business development and strategy-building skills
• Passion for hospitality and providing exceptional customer experiences

Education :

• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred
• Additional certifications in hospitality management or property management are a plus

Corporate Culture

• Location : Fully remote; occasional travel to properties may be required
• Schedule : Flexible working hours, though availability for emergencies and high-demand periods is expected
• Compensation : Competitive salary, benefits, and performance-based bonuses

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