Met operations specialist Jobs in Calgary, AB

Job Summary

Reporting to the Operations Manager , the Operations Specialist is responsible for supporting the day‑to‑day management of centralized service functions across UFA’s network (AB, BC, SK and beyond), ensuring adherence to regulatory, policy, and procedural compliance standards across the operations. This role serves as a key liaison between internal departments, external partners, and compliance teams to maintain operational efficiency, improve service delivery, and uphold organizational integrity.

Responsibilities

• Own the cross‑site RFID tag lifecycle : registration accuracy, monthly inventory validations, discrepancy reconciliation, and corrective‑action tracking; publish a monthly variance dashboard.
• Standardize and oversee purchase order practices (service, stock, product, warranty / repair, and recurring); track first‑pass match rate and cycle time; maintain a recurring‑PO calendar.
• Oversee returns and case management (including program returns and chemical container deposits); triage COR360 cases daily, remove blockers, and publish a weekly exception log.
• Serve as the liaison across internal departments, external partners, and compliance teams; maintain a 24‑hour first‑response SLA for the shared inbox and priority tickets.
• Operations data‑master and transaction accuracy owner; define data quality checks, coach sites, and is the key stakeholder in the development of quick‑reference guides and job aids in partnership with internal stakeholders.
• Compile and distribute recurring analytics related to site PO management, returns, and warranty management, ensuring compliance logs are complete and auditable.
• Agrichemical Warehousing Standards Association Audit (AWSA) Readiness & Compliance : coordinate and maintain documentation, logs, and evidence required to meet AWSA requirements; manage the pre‑audit checklist, schedule readiness reviews, partner with site leaders and internal stakeholders to close findings and track corrective actions to completion ahead of the external audit cycle.
• Partner with Accounts Payable to validate invoice payment, resolve credits / disputes, and reduce exception aging; communicate impacts and elevate risks as required.
• Lead or support special projects and continuous improvement initiatives, capture SOP updates, and change notes.
• Coordinate onboarding and upskilling for team on standard processes leveraging the Administrative Assistant User Guide and local SOPs.

Qualifications

Benefits

Diversity Equity, and Belonging

At UFA, we care about our employees and what makes them unique. We strive to create an inclusive environment that welcomes employees from diverse backgrounds, where everyone can do their best work. If you require accommodation during the application or selection process, please contact careers@ufa.com.

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We thank all applicants for their interest. Only those selected for an interview will be contacted.

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