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Medical editor Jobs in Quebec City, QC

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Medical editor • quebec city qc

Last updated: 1 day ago

Customer Care Specialist

Alphanumeric Systems Inc.Québec City, Quebec, Canada
CA$42.00 hourly
Full-time
Quick Apply

Bilingual Customer Care Specialist (English/French).Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world.You’ll be providing support for products rel... Show more

Day Care Service Educator

Commission Scolaire Central Quebec / Central Quebec School BoardQuébec, QC, CA
Part-time

Schedule: Monday to Friday, from 3:10 p.The principal and customary work of an employee in this class of employment consists in organizing, preparing and conducting a series of activities, in keepi... Show more

French to English Medical Translator (contract)

Royal Bank of Canada>QUÉBEC, Canada
CA$55,000.00 yearly
Full-time +1

You will be responsible for accurately conveying the meaning of written and spoken medical and insurance content from French to English, while ensuring that context, clinical accuracy, and meaning ... Show more

Tarificateur.trice principal bilingue

Company 1 - The Manufacturers Life Insurance CompanyCAN, Quebec, Full Time Remote
CA$70,500.00 yearly
Remote
Full-time

Manulife’s underwriting team is renowned for thought leadership and innovative ways to underwrite complex files.We are looking for growth-minded, service-oriented underwriters to join our team.We o... Show more

Chef(fe) de Train (Train Conductor) - Garneau, QC

Adecco CanadaGarneau, Quebec, Canada
Full-time
Quick Apply

Adecco recrute actuellement un(e.Chef(fe) de train pour un poste à temps plein.Ce rôle est idéal pour une personne qui aime travailler à l'extérieur, évoluer dans un environnement dynamique et cont... Show more

Territory Manager - Oncology

St-AmourQuebec
Permanent

The successful candidate will report directly into the Quebec Regional Sales Manager.The Territory Business Manager (TBM) will be responsible for promoting innovative therapies in the Oncology mark... Show more

Assembler

Optel GroupQuébec, QC, CA
Full-time
Quick Apply

OPTEL is one of the world’s leading providers of traceability systems.Its mission is to leverage innovative technologies to create a better world through responsible capitalism.The company&#8... Show more

Soins Virtuels TELUS Santé Infirmier (ère) Praticien (ne) - Virtuels - Québec

TELUS Health Virtual CareVitrual, Quebec, Canada
Full-time

Infirmier·ère Praticien·ne - Québec.Nous recherchons des infirmiers·ères praticiens·nes passionnés·es et engagés·es, titulaires d'un permis de pratique au Québec, souhaitant se joindre à une organi... Show more

Medical Scientist HIV, Quebec

Gilead Sciences Canada, Inc.Quebec, Canada
Full-time

Medical Scientist- HIV, Quebec.Gilead Sciences is seeking a knowledgeable and motivated Medical Scientist (MS) capable of working effectively in a multi-disciplinary team environment.The successful... Show more

Technical Animator

Frima StudioQuébec, Quebec, Canada
Full-time

Truly flexible working: 100% remote (for residents of the province of Quebec), hybrid or 100% in person, the choice is yours;.Up to 7 weeks vacation per year, sick days & personal days: your we... Show more

Technical Sales Representative - Professional/Structural Pest Management

Rentokil InitialQuebec, Canada
Full-time

Looking to build your career in an exciting industry and a growing world-class organization? Target Specialty Products, one of North-America’s largest & fastest growing Structural/ Professional Pes... Show more

Coordonnateur/coordonnatrice en logistique du transport

L.P.A. Medical Inc.Québec, QC, Canada
Permanent

LPA Médical est une entreprise manufacturière qui développe, fabrique et distribue des fauteuils innovateurs de confort, de mobilité et de positionnement depuis 1989.Notre mission est d’améliorer l... Show more

Industrial Sales Representative - Construction

St-AmourQuebec
Permanent

Our client, a national agency representing manufacturers in the hardware, home improvement, and light industrial sectors, is seeking a Industrial Sales Representative (Construction) for Quebec.Mana... Show more

Senior CRA

ICONRemote, Quebec City
Remote
Permanent

ICON plc is a world-leading healthcare intelligence and clinical research organization.We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join u... Show more

Machine Safety Engineer

LAPORTEQuébec, QC, CA
Full-time +1

LAPORTE is a consulting engineering firm specializing in pharmaceutical, agrifood, industrial biotech and industrial plant processes, which has been in business for 25 years.Today, the company has ... Show more

Chief Medical Officer (CMO)

ConfidentialQuebec, CA
Full-time

Chief Medical Officer (CMO) About the Company Leading pediatric healthcare & research organization Industry Hospital & Health Care Type Non Profit Founded 1974 Employees 1001-5000 Categories... Show more

 • Promoted

Medical Scientist HIV, Quebec

Gilead SciencesQuebec, Canada
Full-time

Greater Toronto’s Top Employer 2024.Click to find out why Gilead Sciences Canada is a top employer!.Chez Gilead Sciences Canada Inc.Cliquez ici pour en savoir plus sur les raisons de notre succès.A... Show more

Vice-President Sales

St-AmourQuebec
Permanent

We are seeking a Vice President of Sales to drive the commercial expansion of an innovative healthcare solution.At the core of the organization’s growth strategy, you will be responsible for buildi... Show more

Class 1 Driver

Tandem Trans Solutions Inc.Québec, QC, Canada
Full-time
Quick Apply

Now Hiring: Class 1 Drivers .Monday to Friday | 10-12 hour shifts (Day Shift).Are you an experienced Class 1 driver looking for steady, year-round work? Join our team and enjoy great benefits,... Show more

People also ask
Customer Care Specialist

Customer Care Specialist

Alphanumeric Systems Inc.Québec City, Quebec, Canada
7 days ago
Salary
CA$42.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) for Pharmaceuticals to work remotely supporting one of the biggest pharmaceutical companies in the world. You’ll be providing support for products related to diabetes, obesity, rare diseases, cardiovascular and liver health.
This is a high-volume contact center, and candidates are chosen to deliver an optimized customer service experience in a personalized manner. This role plays a critical role in supporting patients, healthcare professionals, and internal stakeholders by providing accurate, timely, and empathetic responses while upholding the highest standards of quality, compliance, and ethics.
This candidate will respond to FAQs and general on-label information and will also be able to identify medical information inquiries and triage them to the appropriate department.
The role also includes being able to identify potential Adverse Events (AEs) and potential Product Quality Complaints (PQCs) for documentation and reporting.
Please be aware we can only hire people already based in Canada with fully legal and valid documentation to work in Canada.
Please apply with your CV in English as the hiring managers are not based in Quebec. This position must master verbal and written English skills in addition to French, because it reports to stakeholders, managers and clients outside of Quebec where the environment requires communication in English. Preference for people based in Eastern Time Zone or similar.
Key Attributes and Responsibilities:
  • Responds general inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders in a professional and empathetic manner.
  • Answers general inquiries from Consumers and/ or Health Care Providers.
  • Navigates and provides assistance navigating sites.
  • Works with various sites/content to ensure a Consumer or HCP receives prompt, complete and professional customer service.
  • Assists with temperature excursion inquiries and updates (ie. temperature excursion origination).
  • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
  • Responsible for documentation of case notes in customer relationship management system (CRM).
  • Contract support, liaison and represents the face of client.
  • Potential for rotational shifts and after-hours support.

Requirements:
  • Strong proficiency in English and French (mandatory to speak both languages fluently).
  • Preference for individuals who have a minimum 2 years of experience supporting pharma/biotech call centers and/or experience in a medical or commercial setting.
  • Prior experience with pharmaceutical products in a Pharma/Biotech call center preferred.
  • Prior experience with Salesforce and Vonage is preferred.
  • Previous contact center experience is an asset.
  • A passion for customer service, strong telephone soft-skills and passion to excel..
  • Must thrive working in a fast-paced, innovative environment while remaining flexible, proactive, resourceful, and efficient.

Required Skills/Abilities:
  • Excellent interpersonal skills, ability to develop and maintain important relationships with key stakeholders whether it is call, chat or email.
  • Strong listening skills with a clear sense of empathy for the caller that is being assisted.
  • Demonstrated ability to communicate and distinguish different types of questions relating to commercial inquiries.
  • Willingness to learn to identify adverse events or product complaints and to be able to document and report them.
  • Ability to handle all channels of work: calls/chats or emails.
  • Demonstrated ability to problem-solve.
  • Dedicated team player that has a customer service approach and is solution-oriented.
  • Ability to learn and navigate new systems and technologies quickly.

Technical Skills:
  • Operating systems: Windows through current version.
  • Microsoft Office tools.
  • PC Hardware environment: Laptops, Desktop and Printers.
  • Contact center telephony, email, and chat tool - preferred.
  • Knowledge in using client relationship management system - preferred.

Other Requirements:
  • Ability to sit for long periods of time.
  • Basic computer and hardware proficiency to set up remote workstation.
  • Hardwired internet connection with minimum internet speeds of 15mbps upload and 15mbps download.
  • Must have a private and quiet office space free of interruption to conduct professional calls on behalf of a client.





    About Alphanumeric Systems Inc.:

    Alphanumeric is a dynamic company born of a diverse mindset and held to a distinctly high standard. You may know us as a tech and communications firm established in 1979, but we also lead life science and healthcare organizations toward a more efficient future across the globe, bringing patients and providers together to build personalized relationships that fit their needs.But at our core, we are a family with a shared and passionate dedication to our customers. We treat our candidates as amazing (because they are!)Apply today to join our family and Make Your Mark!