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Clinical director • quebec city qc
Clinical Support Representative
STERISQuébec, QC, Canada- Promoted
Director of The Neuro (Montreal Neurological Institute-Hospital) - A joint position
McGill University and McGill University Health CentreQuebec, Capitale-Nationale, CanadaExecutive Director, Investigator Grants and Clinical Payments - Remote
Worldwide Clinical TrialsQuebec, Capitale-Nationale, CanadaClinical Research Associate (Hybrid)
Insulet CorporationQuebec, Capitale-Nationale, CanadaExecutive Director
The Leadership AgencyQuebec, Capitale-Nationale, Canada- Promoted
Design Director
La Maison SimonsQuebec, Capitale-Nationale, CanadaArt Director
BKOM StudiosQuebec, Capitale-Nationale, Canada- Promoted
Associate Director
BMO Financial GroupQuebec, Capitale-Nationale, Canada- Promoted
Project Director
Construction Dinamo Inc.Quebec, Capitale-Nationale, CanadaWeb Development Director
IMÉDIA firme créativeQuebec, Capitale-Nationale, Canada- Promoted
QA Director
Construction Virtuelle et Technologie BILévis, QC, Canadamarket development director
Notice the RecklessQuebec, Capitale-Nationale, Canada- Kawartha Lakes, ON (from $ 127,150 to $ 390,000 year)
- Cambridge, ON (from $ 148,266 to $ 382,500 year)
- Waterloo, ON (from $ 148,002 to $ 375,000 year)
- Markham, ON (from $ 134,550 to $ 209,911 year)
- Richmond Hill, ON (from $ 151,521 to $ 205,772 year)
- Mississauga, ON (from $ 138,478 to $ 199,512 year)
- Montreal, QC (from $ 95,470 to $ 187,060 year)
- Quebec City, QC (from $ 98,643 to $ 183,905 year)
- La Prairie, QC (from $ 162,832 to $ 182,978 year)
- Vancouver, BC (from $ 110,101 to $ 182,440 year)
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Clinical Support Representative
STERISQuébec, QC, Canada- Full-time
Position Summary
As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects / installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and / or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This territory covers Quebec.
What you will do as a Clinical Support Representative
- Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
- Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
- Understand and effectively present technical literature and how it applies to solving the Customer needs.
- Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
- Act as a liaison between Service and Sales at the time of installation.
- Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
- Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons / Physicians.
- Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
- Identify and recognize key business opportunities and trends to appropriate team member.
- Record Customer feedback and complaint information through the proper quality processes and channels.
- Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
The Experience, Skills and Abilities Needed
Required :
Preferred :
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer :
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