Mail clerk Jobs in Oakville, ON

Req ID: 28268
Vacancy Type: Combination
Number of Positions: 1
Closing Date: 06/12/2026

Job Summary

The Records and Customer Service Clerk provides guidance, direction, and information as required to all internal and external stakeholders attending the Court location.

Duties and Responsibilities

Under the supervision of the Supervisor, the successful candidate will:

• Respond to public inquiries relating to court matters
• Respond to inquiries in-person, on the telephone or email, as well as at the front reception from external agencies, City Staff and the public regarding court matters
• Provide case information, process information and forms to general public regarding court matters
• Provide general directions to persons entering the Courthouse
• Follow Records Management standards, departmental procedures and requirements.
• Organize and maintain files and ensure records adhere to corporate standards.
• Open new files and enter all files on the Records Management system and ensure that adequate cross-referencing information is entered
• Accurately file material such as all new and completed court matters, enforcement reports, newly scheduled and returning matters and new certificates
• Maintain and purge file collection and file room on a regular basis
• Prepare records for inactive storage according to the Records Retention Schedule and following proper records management procedures
• Facilitate disposition of records process.
• Operate computer system for, ICON, Gimmal and SharePoint.
• Ability to collect and produce monthly statistics and metrics as required.
• Maintain a high level of confidentiality in regards to public records (Freedom of Information)
• Demonstrate ability to work effectively in a team setting as well as independently
• Provide assistance and support to staff and team members
• Must be physically capable of lifting up to 35 lbs.
• Perform other related duties as assigned

Skills and Qualifications

• Grade 12 education with a minimum of 2 years experience in records/information management or completion of Records/Information Management course(s)
• Knowledge of records management polices and procedures, classification techniques and records management best practices is required
• Proficient with Records Management computer programs and other computer software (e.g., Gimmal and SharePoint, Outlook)
• Excellent organizational skills.
• Demonstrated ability to deal effectively with the public on an ongoing basis and work well under pressure.
• Knowledge of the Provincial Offences Act, Municipal, Provincial and Federal Government work environments would be an asset.
• Knowledge of records management policies and principles and classification techniques is an asset
• Excellent customer service skills demonstrated in a front-line customer service position.
• Good written communication skills to prepare/generate correspondence, e-mails and reports.
• Excellent verbal communication skills to serve clients on the telephone and in person.

Hourly Rate/Salary: $ 54,688.00 - $ 72,917.00
Hours of Work: 35
Work Location: 950 Burnhamthorpe Rd W
Hybrid Workplace (For full-time permanent and temporary positions)
Department/Division/Section: LEG/Legislative Services Dept , LEG/Office of the City Clerk , Court Administration
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to recruitment.accommodation@mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.