It support analyst Jobs in Whitby, ON
Last updated: 7 hours ago
- Promoted
IT Support Specialist Level 2 - Whitby ON
Source CodeWhitby, Ontario, Canada Show moreLast updated: 30+ days ago
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PeopleToGoOshawa, ON, CanadaIT Support Specialist Level 2 - Whitby ON
Source CodeWhitby, Ontario, Canada30+ days ago
Job descriptionWork on projects in tandem with Helpdesk coverage and managing time and deliverables for both sales and technical team Dig deep and identify the root cause of persistent issues and fix reoccurring issues at their source Strong time management skills multitasking skills and the ability to prioritize tasks with minimal Detail oriented personality; creating and following checklists for installs projects and customers Take part in monthly customer maintenance tasks ensuring all customer security devices and Interact with clients remotely via telephone and other remote technologies Use update and contribute content to our internal knowledge base Earn the trust and respect of clients and make recommendations on technology to improve Ability to participate in oncall rotation and afterhours activities and project work as required 5 years of IT datacenter or network support experience is required. Prior Managed services experience is required. Bachelors degree or equivalent in the IT field with 5 years (minimum) related experience in a smalltomedium Managed IT Services environment Microsoft Certifications ( MS100 : Microsoft 365 Identity and Services Microsoft 365 Certified : Messaging Administrator) 35 years experience with installing configuring and supporting Windows Server ; including Active Directory DNS DHCP and Office 365 services. VMWare experience; installing configuring maintaining and supporting data center infrastructures. Fortinet NSE13 and 4 or Watchguard Network Security Essentials or working towards within 12 months. Demonstrated ability to configure and maintain WatchGuard Cisco Fortinet and HP networking devise and firewalls VOIP (Ring Central Teams Phone) experience with setup and troubleshooting Strong time management skills multitasking skills and the ability to prioritize tasks with minimal supervision
IT Support Specialist Level 2
Whitby ON
Fulltime (Hybrid)
The IT Support Specialist this role will provide advanced troubleshooting support to a wide variety of PCs Servers Network devices firewalls and end user applications. This is a perfect position for an outgoing customer focused IT professional with a passion for technology positive attitude and desire to grow as a technical professional and take on a more senior role within an IT team.
Responsibilities :
- Strong customer service and troubleshooting skills as you will provide complete support for client environments including hardware operating systems software with an emphasis in business applications and network equipment
- Resolving more complex issues requiring detailed systems and applications knowledge; with issues that have been escalated from Tier 1
- Training and documentation of issue resolution steps for team and cross training of staff when issues are escalated.
- Ability to conduct research into complex issues and present possible solutions with the team to
create plans for small and medium size project implementations
supervision
software upgrades.
monitoring is up to date
performance security and to resolve root causes of reoccurring issues
MustHaves :