Alteo is looking for a Level 1 IT Technician for a permanent position based in Laval.

You will have the opportunity to evolve in a dynamic environment that will allow you to launch your career in IT.

Responsibilities :

• Provide first response to service incidents (IT, printing and end-user connectivity) requiring telephone support or remote repair
• Perform entry to intermediate level technical response, root cause analysis and escalation services for all workstations and printing devices, including network connectivity (Level 1 incidents)
• Perform configuration, imaging and staging services on laptops and desktops
• Manage service incidents requiring escalation and / or on-site response
• Enter updates directly into the ticketing system (start and end times, details of work performed) immediately after each intervention
• Effectively interface with the customer during service calls and maintain the highest level of customer satisfaction
• Thorough knowledge of the warranty policies and escalation procedures of the various manufacturers supported
• Have a thorough knowledge of the company's service portfolio and maintain an in-depth knowledge of the customer's operations to provide exceptional maintenance and support services
• Keep abreast of new technologies, participate in company sponsored training initiatives, maintain personal certification requirements and obtain manufacturer certifications related to the work environment as required by management
• Adhere to escalation procedures and processes as defined by management

Profile :

Alteo recherche un Technicien TI Niveau 1 pour un poste permanent basé à Laval.

Vous aurez l'opportunité d'évoluer dans un environnement dynamique qui vous permettra de lancer votre carrière dans les TI.

Responsabilités :

Profil :