It • canada
Press space or enter keys to toggle section visibility.Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver.First opened in 1927, ... Show more
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Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to .At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be rec... Show more
Equation Staffing Solutions is proud to be the partner of choice for the City of Calgary’s temporary staffing needs.We are seeking an IT Technician to join the team for a 3+ month contract, assisti... Show more
We are a growth-orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.IT Manager  at o... Show more
Mandarin Oriental, Costa Navarino, Messinia, Greece - Onsite.Mandarin Oriental, Costa Navarino.Mediterranean, is seeking an experienced.IT infrastructure, applications, and telecommunications syste... Show more
Cannara Biotech possède des installations de culture intérieure de cannabis les plus imposantes au Canada.Ces installations modernes et sécuritaires sont situées à Farnham et Salaberry-de-Valleyfie... Show more
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Huawei Canada has an immediate 12-month contract opening for an IT Engineer.From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical support fo... Show more
We are looking for a hands-on IT Manager who knows how to lead people, get things done, and ask the right questions.This role is responsible for the full scope of IT at Ranger Design — from the net... Show more
The IT Manager will oversee the organization's technology infrastructure and ensure the effective delivery of IT services.This role involves managing a team of IT professionals and collaborating wi... Show more
The future you want is within reach.At PCL, we build the places where life happens and find camaraderie in the process.We're a community of builders committed to building better communities.That's ... Show more
The IT Manager will oversee the organization's technology infrastructure and ensure the effective delivery of IT services.This role involves managing a team of IT professionals and collaborating wi... Show more
Are you an ”IT Specialist” looking for a new opportunity?.Are you looking for a new contract opportunity?.We are pleased to offer you a new contract opportunity for you to consider: IT Specialist.A... Show more
Printing Company that has achieved excellence for over 50 years and is headquartered at our 70,000 square-foot facility in Coquitlam, British Columbia.A privately-owned and operated company, we mak... Show more
Job Description
Press space or enter keys to toggle section visibility
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| IT Manager |
| DIVISION: | Executive Office |
| REPORTS TO:
| Managing Director |
Rosewood Hotel Georgia combines the grandeur of the Roaring Twenties with contemporary design in the heart of Vancouver. First opened in 1927, the legendary award-winning hotel has been meticulously restored to its place as one of the most prominent hotels worldwide. Providing a flawless combination of legacy with luxury, Rosewood Hotel Georgia features 156 guestrooms and suites, award-winning dining, and Sense, a Rosewood Spa – the only 2 Key Michelin rated Hotel in Vancouver Canada, and the only city Hotel. For generations, guests have indulged in Hotel Georgia’s charming ambience, remarkable service and landmark location.
THE IMPACT OF THIS ROLE
The IT Manager plays a critical role in supporting the hotel’s daily operations by ensuring all technology systems function efficiently, securely, and consistently across all departments. This position serves as the primary point of contact for all technology-related issues and works closely with operational leaders to support a seamless guest and staff experience.
Property Management System (PMS) Support:
Oversee and manage Opera Cloud/Opera PMS, ensuring system integrity, configuration, and support for front office, reservations, and housekeeping teams. Troubleshoot any issues that impact check-ins, check-outs, billing, or guest profiles.
Point of Sale (POS) System Management:
Maintain and support the InfoGenesis POS system, ensuring uptime, configuration changes, menu updates, and resolution of technical issues that impact F&B outlets, In-Room Dining, and banquet operations.
Spa & Wellness System Oversight:
Administer Book4Time for spa operations, including scheduling, reporting, user access, and integrations with PMS and POS systems. Provide user support and resolve system-related issues promptly.
System Maintenance & Troubleshooting:
Provide day-to-day technical support to hotel team members across all departments, ensuring quick resolution of hardware, software, network, and connectivity issues. Maintain a clear ticketing or support log for tracking.
User Access & Security Management:
Manage user profiles and access rights for all key hotel systems. Ensure cybersecurity protocols are enforced, including regular password updates, anti-virus protection, and secure system use.
Network Infrastructure Support:
Oversee the hotel’s wired and wireless networks, including guest Wi-Fi, back-office LAN/WAN connectivity, and switch/router monitoring. Liaise with vendors and service providers for uptime assurance.
System Integrations:
Ensure seamless integration between Opera, InfoGenesis, Book4Time, CRM, payment gateways, and accounting software. Collaborate with vendors to resolve integration issues.
Preventative Maintenance & Backups:
Perform routine system health checks, backups, and updates. Maintain disaster recovery plans and ensure data backups are performed regularly and securely stored.
Project Implementation & Upgrades:
Lead or support the rollout of system upgrades, new technologies, and digital enhancements (e.g., mobile check-in, contactless payments, guest messaging tools).
Vendor Liaison:
Coordinate with third-party vendors for software support, system updates, licenses, hardware maintenance, and contract management. Ensure all service-level agreements (SLAs) are met.
Training & Documentation:
Provide system training and support materials to hotel employees. Document all IT processes, troubleshooting steps, and system configurations for operational continuity.
Compliance & Standards:
Ensure IT operations align with brand standards, PCI-DSS compliance, data protection regulations, and internal SOPs.
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
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