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Incident manager Jobs in Victoria, BC

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Incident manager • victoria bc

Last updated: 2 days ago
Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

S.i. SystemsVictoria, CA
Full-time
On behalf of our GoC Defence client, S.Systems is searching for ERP Help Desk Specialist .DRMIS Field Service Representative). Provides application and operational support services to the RCAF in su...Show moreLast updated: 9 days ago
Overnight Supervisor

Overnight Supervisor

Commissionaires Victoria, The Islands And YukonVictoria, BC, BC, CA
Full-time
Quick Apply
Join Canada’s premier security company.As a not-for-profit, over 90% of our revenue is reinvested into our team members and voted as one of Forbes Canada’s Top Employers for 2025, we de...Show moreLast updated: 30+ days ago
First Responder

First Responder

Retirement ConceptsVictoria, BC
Full-time
Quick Apply
Under the direct supervision of the Support Services Manager and / or designate, and in accordance with established standards, policies and procedures, this position responds to calls from Assisted L...Show moreLast updated: 30+ days ago
  • Promoted
HSSE Specialist

HSSE Specialist

RalmaxVictoria, BC, Canada
Full-time
Point Hope Maritime is looking for a dedicated and qualified HSSE (Health, Safety, Security & Environmental) Specialist to join our team. The HSSE Specialists role is to ensure personnel comply ...Show moreLast updated: 30+ days ago
Assistant Store Manager

Assistant Store Manager

The Salvation Army in CanadaVictoria, Capital Regional District, CA
Permanent
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.Building on our roots as a world‑wide Christian church, each year we help more than 2 ...Show moreLast updated: 2 days ago
Security Site Manager in Training

Security Site Manager in Training

Guardteck SecurityVictoria, British Columbia
Full-time
The Site Manager position, which reports to the Account Manager designated by Guardteck Operations, is important in ensuring that the site is performing at a high level of Customer Service and foll...Show moreLast updated: 30+ days ago
Security Guard - Full-time and Part-time

Security Guard - Full-time and Part-time

Commissionaires Victoria, the Islands & YukonVictoria, Capital Regional District, CA
Full-time +1
Ready to make a difference? Join Commissionaires, Canada’s premier not-for-profit security company.With over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada’s ...Show moreLast updated: 25 days ago
Senior Operations Risk Manager

Senior Operations Risk Manager

AffirmVictoria, Capital Regional District, CA
Full-time
Affirm Victoria, British Columbia, Canada.Senior Operations Risk Manager.Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later ...Show moreLast updated: 30+ days ago
Security Site Manager in Training (Victoria)

Security Site Manager in Training (Victoria)

GuardteckVictoria, British Columbia, Canada
Full-time
Guardteck Security is a BC owned and operated security firm providing professional security services across Canada.Founded over 15 years ago on the belief that Everything and Everyone Matters Guard...Show moreLast updated: 30+ days ago
Return to Work & Occupational Health & Safety Specialist

Return to Work & Occupational Health & Safety Specialist

District of SaanichVictoria, Capital Regional District, CA
Full-time
Vancouver Island, BC, north of the provincial capital Victoria.We are the largest municipality on Vancouver Island and the eighth largest in British Columbia. As an award winning, COR certified empl...Show moreLast updated: 4 days ago
Operations Manager - Victoria

Operations Manager - Victoria

Transdev CanadaVictoria, Capital Regional District, CA
Full-time
Transdev Canada is hiring an Operations Manager for our Victoria location.As the Operations Manager reporting to the General Manager, you’ll lead safe, reliable, customer-focused service delivery w...Show moreLast updated: 9 days ago
Assistant Fitness Manager

Assistant Fitness Manager

Fitness WorldVictoria, BC
Full-time
The Assistant Fitness Manager (AFM) reports the General Manager and Fitness Manager and oversees all fitness and personal training products and services offerings of a Fitness World location.The AF...Show moreLast updated: 30+ days ago
Security Guard - Victoria Shipyard

Security Guard - Victoria Shipyard

Commissionaires Ottawa GroupEsquimalt, Capital Regional District, CA
Full-time +1
Ready to make a difference? Join Commissionaires, Canada’s premier not-for-profit security company.With over 90% of our revenue reinvested into our team members and voted as one of Forbes Canada’s ...Show moreLast updated: 14 days ago
Shft Mgr, Cage-VIC

Shft Mgr, Cage-VIC

CB CanadaVictoria, British Columbia, Canada
Full-time
This position will be responsible for assisting the Operations Manager, Cage in the overall support of the Cage and Count Team. This individual will support our team members, will lead by example, a...Show moreLast updated: 30+ days ago
  • Promoted
Food Service Manager / General Manager

Food Service Manager / General Manager

McDonald'sVictoria, British Columbia, Canada
Full-time
Work schedules are expected to be shifts of 8 hours 5 days a week.Depending on the business operation, these shifts will continuously vary from early mornings, day, afternoons, evenings and overnig...Show moreLast updated: 30+ days ago
Manager, IT Customer Care & Help Desk

Manager, IT Customer Care & Help Desk

BC FerriesVictoria, Capital Regional District, CA
Full-time
Manager, IT Customer Care & Help Desk.BC Ferries – Victoria, British Columbia, Canada.The O pportunity Are you a dynamic IT leader ready to make a measurable impact? We’re looking for a Manager, IT...Show moreLast updated: 30+ days ago
Manager, Transit System Operations

Manager, Transit System Operations

BC TransitVictoria, Capital Regional District, CA
Full-time
Manager, Transit System Operations.We acknowledge with respect that BC Transit delivers our mission on the ancestral territories of Indigenous Peoples across British Columbia, and their historical ...Show moreLast updated: 4 days ago
Senior Technical Analyst, Security Operations (223980)

Senior Technical Analyst, Security Operations (223980)

Island HealthVictoria, British Columbia, Canada
Full-time
In accordance with the Vision Purpose and Values and strategic direction of the Vancouver Island Health Authority (Island Health) patient and staff safety is a priority and a responsibility shared ...Show moreLast updated: 15 days ago
Store Pricing Coordinator

Store Pricing Coordinator

London Drugs LimitedVictoria, Capital Regional District, CA
Full-time
Not just a job… a community a partnership a team.You'll experience them all at London Drugs.As one of Canada’s fastest-growing and most successful retail chains, we know what it takes to build a sa...Show moreLast updated: 13 days ago
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Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

Trenton, Ontario - Help Desk Specialist to support Aircraft Maintenance for a Defence based client

S.i. SystemsVictoria, CA
9 days ago
Job type
  • Full-time
Job description

On behalf of our GoC Defence client, S.i. Systems is searching for ERP Help Desk Specialist  (DRMIS Field Service Representative)  to deliver  embedded, front-line SAP / DRMIS support  for aircraft maintenance organizations. Provides application and operational support services to the RCAF in support of DRMIS and SAP-based solutions. Responsible for incident management, business requirements development, reporting, documentation, and stakeholder communications in accordance with DND and RCAF procedures.

  • On Site in Trenton

Responsibilities

  • Create, manage, and track Incident Reports (IRs) and Service Requests using SAP Solution Manager (SolMan) .
  • Provide Level 2 support including incident analysis, triage, coordination of resolution, and lifecycle validation.
  • Develop business requirements and supporting documentation for incidents and enhancements.
  • Communicate incident status and resolutions to RCAF clientele.
  • Analyze incident trends, report findings to the Technical Authority, and maintain tracking tools.
  • Provide data analysis, reporting, and requirements management using IBM DOORS ; coach team members on tool usage.
  • Produce required deliverables and prepare monthly status reports.
  • Maintain version-controlled documentation libraries and comply with DND / RCAF QMS procedures .
  • Must Have Criteria :

  • Secret Level Federal Clearance
  • Minimum 10 years of experience providing Help Desk / Application Support services in an enterprise environment.
  • Minimum 5 years of experience performing Level 2 support for SAP-based solutions.
  • Demonstrated experience using SAP Solution Manager (SolMan) for incident and service request management.
  • Demonstrated experience in incident analysis, triage, and lifecycle management .
  • Experience producing professional documentation, reports, and status updates.
  • Ability to work in accordance with established DND or government-standard procedures .
  • Nice to Haves :

  • Experience supporting DRMIS within the Department of National Defence or RCAF environment.
  • 3+ years of hands-on experience with IBM DOORS for requirements management, reporting, and analysis.
  • Experience developing business requirements and supporting artifacts within SAP or enterprise systems.
  • Experience performing trend analysis and providing recommendations to a Technical Authority.
  • Experience coaching or training team members on tools, processes, or systems.
  • Experience supporting SAP modules related to maintenance or logistics (e.g., Plant Maintenance).