Incident manager Jobs in Kentville, NS

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The Opportunity

THE ORGANIZATION :

At Events East Group we proudly manage and operate the Halifax Convention Centre Scotiabank Centre and Scotiabank Centre Box Office. Our people and our community make us the favoured event destination for our guests. Whether were attracting large delegations or hosting an elite group of athletes for an international competition we are a catalyst for new opportunities and connections between Nova Scotia and the world.

Designed to meet the needs of multiple events Nova Scotias Halifax Convention Centre offers over 120000 square feet of flexible event space in the heart of downtown. The Halifax Convention Centre is part of the Nova Centre a millionsquarefoot mixeduse development that includes a hotel office towers and retail space. It is the largest integrated development project in the provinces history.

The Scotiabank Centre managed by Events East Group is the largest multipurpose facility in Atlantic Canada serving as the regions premier venue for major entertainment and sporting events and the nucleus of major event activity in Nova Scotia. Having hosted the worlds top performers homegrown talent best in class athletes and many performers in between Scotiabank Centre has been a source for community vibrancy and pride for over 45 years. With a seating capacity of more than 10000 and the versatility to accommodate a range of events Scotiabank Centre hosts close to 500000 attendees each year and is home to the Halifax Mooseheads Halifax Thunderbirds Lacrosse and the Royal Nova Scotia International Tattoo.

THE POSITION :

The Halifax Convention Centre and Scotiabank Centre managed by Events East Group is now inviting applications for the position of Event Shift Lead with our Guest Experience team.

Reporting to the Guest Experience Manager the Event Shift Lead (ESL) is scheduled during events and is responsible for onsite oversight of the Guest Experience Team members (Event Attendants Guest Experience Associates Premium Seating Associates) at Scotiabank Centre and Halifax Convention Centre. The Shift Lead is responsible for consistent delivery of products and services while on shift during events.

The role of Event Shift Lead is parttime and scheduling is eventbased. During times of lower event activity ESLs will have the opportunity to be scheduled as Event Attendants Guest Experience Associates and Premium Seating Associates at the prevailing rates for those roles.

THE DUTIES AND RESPONSIBILITIES :

Operations :

• Provide floor supervision of the team when scheduled for a shift in this role.
• Support the daytoday execution of events to manage people movement and support wayfinding.
• Delegate manage and assign breaks to team members ensuring adequate coverage; redeploy associates as required to ensure efficient use of resources and covering positions as needed.
• Provide clarification to team members as required to ensure performance is aligned with event needs and organizational standards and expectations.
• Act as team liaison and engage with other operational departments and the Event Manager as needed while on shift including the escalation of eventrelated issues and concerns.
• Work in collaboration with the Building Services Manager while on shift to ensure areas remain clean tidy and free of obstacles.
• Address the needs of diverse staff guests in sensitive and confidential situations.
• Engage professionally with guests dignitaries and VIPs in challenging social interactions.
• Retain and use event information to assist guests.

Administration :

Leadership :

Training & Development :

Health & Safety :

THE PERKS AND BENEFITS :

Discounts

THE PROFESSIONAL REQUIREMENTS :

Education and Experience :

Physical Demands :

Events East is committed to a workforce that is free of discrimination values diversity and is representative at all job levels of the people we serve. We encourage applications from qualified African Nova Scotians racially visible persons women in nontraditional positions persons with disabilities Indigenous persons and persons from the 2SLGBTQIA community. We encourage applicants to selfidentify.

During the recruitment process applicants have the right to request an accommodation. Any applicant invited to participate in testing or an interview and who requires an accommodation should discuss their needs in confidence with the Recruiter when selected.

TO APPLY : Apply via Career Beacon.

APPLICATION DEADLINE : Applications will be reviewed as they are received until the position is filled.

We thank all applicants for their interest however only those selected for an interview will be contacted.

For further information please visit our website at

A little bit about us

Events East

We manage and operate the Halifax Convention Centre Scotiabank Centre and Ticket Atlantic. Created as part of a government partnership between the Province of Nova Scotia and Halifax Regional Municipality we work in collaboration with them to manage our business in a responsible and transparent manner.

We were established in 2014 through legislation to operate maintain and manage the activities of the Halifax Convention Centre in a manner that will promote and develop economic development tourism and industry in the Province generally and the Municipality.

Effective April 1 2017 our mandate expanded to include the continued management and operations of Scotiabank Centre and Ticket Atlantic formerly under Trade Centre Limited (TCL).

Our facilities and the events we attract are platforms for prosperity. Whether were attracting large delegations or hosting an elite group of athletes for an international competition we are a catalyst for new opportunities and connections between Nova Scotia and the world.

MISSION : WE CONNECT THE WORLD TO NOVA SCOTIA BY CREATING MEMORABLE EVENT EXPERIENCES.

VISION : OUR PEOPLE AND OUR COMMUNITY MAKE US THE FAVOURED EVENT DESTINATION FOR OUR GUESTS.

Key Skills

Marketing,Catering,Organizational skills,Hospitality Experience,Management Experience,HubSpot,Event Planning,Events Management,Project Management,Event Marketing,Leadership Experience,negotiation

Employment Type : Full-Time

Experience : years

Vacancy : 1