Hospitality manager Jobs in Ottawa, ON

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

JOB SUMMARY

Reporting to the Manager, Hospitality Outlets, this position is responsible for the supervision and administration of the Hospitality outlet(s) they are accountable for. The scope of responsibility will vary based on the outlet(s) and the Supervisor will support the Manager to lead the growth of the operation and consistently elevate the overall guest experience. Key responsibilities include contributing to operational efficiency, team productivity, inventory control, and consistency of service standards of the outlet(s) which they are responsible for including cross departmental supervision, as well as to provide leadership and guidance to the Hospitality front line staff and answer questions within their scope and help out when needed.

KEY RESPONSIBILITIES

• Supervise day to day Hospitality operations at the designated outlet(s); including Gaming Floor Service, Dining Rooms, Bars and Quick Service Restaurants ensuring compliance with all legislative, health and safety and licensing requirements.
• Ensure the monitoring of service satisfaction levels and efficient handling of guest complaints or actionable feedback providing prompt and effective corrective solutions.
• Assist the Manager in leading, cost planning and managing building and or operational projects, repair and renovation activity relating to Hospitality area assigned to.
• Supervise the implementation of all special event activities; VIP functions at the VIP lounge.
• Maintain existing operational policies and procedures for the hospitality outlet(s) with the oversight of the Manager to ensure compliance with all respective company policies, procedures and collective agreements related to assigned outlet(s).
• Assist in investigations, assess and resolve problems related to product, supplies and equipment.
• Develop and maintain relationships with other departments to effectively coordinate business outcomes and delivery of excellent customer experience.
• Train, assist and supervise all Front Line Staff in all aspects of the operations including daily administrative and procedural responsibilities.
• Communicate departmental vision and goals and coordinate activities to ensure business objectives are met by Front Line Staff and Back of House.
• Ensure quality and efficiency of team and individual performance through consistent coaching / feedback and assist and conduct performance management where applicable.
• Ensure compliance with purchasing and receiving policies and procedures.
• Supervise efficient ordering and receipt of inventory ensuring accurate par-stock levels, rotation and control for assigned outlet(s), as well as coordinate and execute period end reporting.
• Conduct meetings with Front Line Staff and Back of House as required, conduct appropriate investigations as per collective agreement and exhibit professionalism when communicating with the Unions.
• Monitor and support Front line staff in monitoring customer alcohol consumption and conduct assessments as required.
• Conduct daily pre-shift meetings and manage staff break schedules.

JOB SPECIFICATIONS

Knowledge

Skills

Education and Experience

Working Conditions

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.

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