Hospitality Jobs in Hamilton, ON

This premier remote cottage rental company offers unique, tranquil getaways in nature’s most serene locations. Their business focuses on providing an exceptional guest experience by maintaining a high-quality standard, customer service, and sustainable operations. They are looking for a dynamic and proactive Manager of Rental Operations to lead the team, streamline operations, and ensure the success and growth of the business. This position requires strong leadership, excellent communication skills, and a deep understanding of hospitality management, remote operations, customer satisfaction, and business development. As the Manager of Rental Operations for this cottage rental company, you will remotely oversee day-to-day operations, ensuring that the company delivers a seamless experience for both guests and staff. You will play a pivotal role in developing and implementing strategies to drive growth, improve operational efficiency, and maintain an outstanding reputation in the hospitality industry. This position requires strong leadership, excellent communication skills, and a deep understanding of hospitality management, remote operations, and customer satisfaction.

Description

Leadership and Staff Management :

• Lead, mentor, and manage a team of remote employees, including customer service representatives, maintenance staff, and housekeeping teams
• Develop and implement training programs to ensure high-quality service standards across all departments
• Promote a positive and collaborative work culture with a focus on high performance, accountability, and innovation

Operational Management :

Guest Experience :

Marketing and Sales :

Financial Oversight :

Sustainability and Community Engagement :

Technology Management :

Requirements

Experience :

Skills :

Education :

Corporate Culture

Contact Carmen MacKeage at 403.670.9101 x5 or submit your resume in confidence below.