Help desk analyst Jobs in North York, ON

Step into a high-paced, highly rewarding role as a Customer Service/Order Desk Representative with a leading industrial distributor in Scarborough. We are seeking a dedicated order desk professional to join a supportive, long-tenured team within our customer care and business administration portfolio.
As a Customer Service Representative, you will be the backbone of daily operations, ensuring seamless order entry and exceptional client satisfaction. Your expertise will be crucial in managing a high-volume order desk, processing 25 to 50 orders daily, and adapting to customized proprietary ERP software. This Customer Service Representative position offers the chance to thrive in a friendly environment where internal advancement is highly encouraged.

This role requires full professional proficiency in English, as you will communicate daily with English-speaking clients, vendors, and internal teams across the network to provide quotes, negotiate pricing, and finalize orders.

Advantages
• Competitive annual salary ranging from $55,000 to $65,000, depending on experience.
• Quarterly branch bonus potential of approximately $250 when gross profit targets are exceeded.
• Excellent benefits package which includes options for healthcare coverage, tuition reimbursement, vacation, sick, and holiday pay.
• RRSP matching up to 5% (following a 6-month waiting period).
• Three weeks of vacation time to support your work-life balance.
• Free on-site parking at the Scarborough office location.
• Consistent, flexible set shifts (Monday to Friday, 40 hours a week).

Responsibilities
• Accurately fulfilling customer orders and managing incoming customer calls.
• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
• Influences gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Determines the most cost effective shipping method for customer orders.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• Sources products in branch inventory, distribution center inventory or supplier inventory.

Qualifications
• Strong communication skills including written, verbal, and listening.
• Reliability, organization, and attention to detail required.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities.
• High adaptability and a flexible mindset to learn and operate customized ERP software.
• High school diploma or GED.
• Zero (0) to three (3) years of related experience or an equivalent combination.
• Minimum 1-2 years of order desk experience (5+ years of industrial product experience required for the maximum salary tier).
• Ability to work 100% on-site at the Scarborough location.

Summary
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Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.