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- North York, ON
- help desk analyst
Help desk analyst Jobs in North York, ON
- Promoted
Help Desk Analyst I
Robert HalfToronto, ON, CAHelp Desk Analyst (Bilingual)
Hire DigITalentNorth York, ON, Canada- Promoted
Service Desk Analyst
SystematixToronto, ON, Canada- Promoted
Technical Analyst - Service Desk
Hire IntellectToronto, Ontario, CanadaService Desk Analyst
Mackenzie HealthRichmond Hill, ON, CA- Promoted
Help Desk Technician (Imaging, Document Management, Digitization)
Teamrecruiter.com IncScarborough, Ontario, CanadaIT Help Desk Tech- Part time
Staffmax Staffing & RecruitingToronto- Promoted
Help Desk Analyst
PaymentusRichmond Hill, ON, CanadaHelp Desk Technician
TEEMAToronto, ON- Promoted
Help Desk Specialist
Cassels Brock & Blackwell LLPToronto, ON, CanadaHelp Desk Supervisor
York Region District School BoardOntario, Canadahelp desk technician
Citi College of Canadian CareersNorth York, ON, CAService Desk Analyst
Black & McDonaldMarkham, ONTechnical Support Analyst (Help Desk)
SRA StaffingToronto, ONhelp desk technician
Cloud IT!Concord, ON, CA- Promoted
Service Desk Analyst
Soroc TechnologyToronto, ON, CanadaService Desk Analyst II
OnX CanadaToronto, ONCredit Risk Help Desk Analyst
ScotiabankToronto, ONHelp Desk Analyst
Bennett JonesTorontoService Desk Analyst
Legal Aid OntarioToronto, ONHelp Desk Analyst I
Robert HalfToronto, ON, CA- Temporary
- Quick Apply
We are offering a 8 month fixed contract opportunity for a Help Desk Analyst in Toronto, Ontario. As a Help Desk Analyst , your primary role will be to address and resolve incoming tickets from users regarding hardware, software, and network issues. You will be the first point of contact on the IT Help Desk and also be responsible for managing workstations, applications, and ensuring IT helpdesk tickets are addressed promptly.
Responsibilities :
- Act as the primary contact for IT Help Desk, providing support to the organization on a day-to-day basis.
- Manage communication with desktop / laptop users who experience technical difficulties, documenting and troubleshooting their issues.
- Implement and maintain effective end-user training across all locations.
- Administer various IT systems including Exchange, Active Directory, Anti-virus, Remote Desktop, Print, Office 365.
- Oversee and control outsourced, hosted and / or managed solution providers to ensure adherence to agreed performance standards and policies.
- Keep track of IT asset inventory for laptops / desktops.
- Set up and deploy IT equipment for new employees.
- Stay updated on new and emerging trends and technologies.
- Provide suggestions for service improvement based on discoveries made to reduce recurring faults.
- Handle the delivery of assigned projects from time to time.
- Proficiency in Android Development.
- Familiarity with Cisco Technologies.
- Knowledge of Citrix Technologies.
- Ability to work with Mac Computers.
- Proficiency in Microsoft software and systems.
- Experience with Active Directory.
- Ability to service and troubleshoot Apple Devices.
- Understanding of Computer Hardware.
- Experience in Configuration Management.
- Familiarity with Deployments.
- Knowledge of Avaya systems.
- Experience with ADUC - Active Directory Users & Computers.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.
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