Guest services manager Jobs in Longueuil, QC
Last updated: 7 days ago
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis.Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk...Show moreLast updated: 30+ days ago
The Guest services agent will be responsible, amongst other things, for the following : Receive and process individual reservations (telephone, online, travel agents), respond to emails addressed to...Show moreLast updated: 30+ days ago
In addition to shift management responsibilities, the Guest Experience Department Manager is responsible for making sure Crew and Managers deliver a great Guest Experience and capture the unmet Gue...Show moreLast updated: 30+ days ago
Position SummaryAs a SPM Client Services Account Manager at STERIS, you are tasked with providing excellent Customer support while ensuring KPIs for Customer satisfaction and continued business gro...Show moreLast updated: 7 days ago
Canadian corporations that specializes in management, operations and maintenance services for both water and wastewater facilities.
We deliver our services throughout Canada serving industries, citi...Show moreLast updated: 30+ days ago
Building a career as a Senior Manager of Retail Banking Services at the Customer Experience Center (CEC) means guiding the business strategies of the CEC while coaching and engaging high-performing...Show moreLast updated: 15 days ago
At Paladin Pharma, we strive to offer a work environment that meets the diverse needs of our team members and advances the goals of the individual, the team and the company, while promoting flexibi...Show moreLast updated: 21 days ago
First impressions are everything.When guests arrive at our hotels, we want that impression to be memorable.When guests leave, we want them to go with a smile and a feeling that we were there for th...Show moreLast updated: 8 days ago
Are you a good listener, empathetic and do you like to serve others? Are you looking to give meaning to your work, to be proactive while being part of the solution? At Cogir, we need people like yo...Show moreLast updated: 8 days ago
At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.In every economic en...Show moreLast updated: 23 days ago
What it’s like to be a Northbridge Risk Services Manager Property & Casualty.As a Risk Services Manager, you will be responsible for the delivery of advanced risk management techniques and the impl...Show moreLast updated: 30+ days ago
As a Platform Manager for Network Critical Services, you will be responsible for the administration, evolution and operational support of CAE’s critical networking systems globally.In this position...Show moreLast updated: 30+ days ago
Supervise and coordinate Quality Services Team to ensure timely completion of assigned duties and responsibilities.Manage changes management, product releases, product quality complaints including ...Show moreLast updated: 30+ days ago
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.In every economic en...Show moreLast updated: 30+ days ago
Est un cabinet juridique régional de renom, situé à Montréal.Gérer quotidiennement le groupe de parajuristes et d’adjointes juridiques du département des services corporatifs.Structurer et améliore...Show moreLast updated: 14 days ago
Financial and Mortgage Services Manager.Do you have experience in real estate and mortgage transactions?.Here is an exceptional opportunity to make the leap to a rewarding and stimulating career in...Show moreLast updated: 30+ days ago
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause : turning insight into opportunity for clients and communities around the world.In every economic en...Show moreLast updated: 30+ days ago
Manager- IT Infrastructure Services -MON21329.Bombardier is a global leader, creating innovative and game-changing planes.
Our products and services provide world-class transportation experiences th...Show moreLast updated: 30+ days ago
Professional Services Industry.This role is ideal for a seasoned professional experienced in leading a product portfolio and delivering B2B SaaS solutions.
As a pivotal leader the PM will drive the ...Show moreLast updated: 30+ days ago
JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Show moreLast updated: 30+ days ago
Guest Services Manager
Marriott InternationalMontreal, QC, CanadaCA$62,000.00–CA$78,000.00 yearly
Full-time
Guest Services agent
Germain HôtelsMontréal, QC H3A1Y9, CACA$15.00 hourly
Full-time
Guest experience Manager
McDonald'sSAINT-BRUNO, QC, CACA$45,000.00 yearly
Full-time
- Promoted
Client Services Account Manager
STERISMontreal, CanadaFull-time
Technical Services Manager
OPSISMontreal, Quebec, CACA$122,000.00–CA$158,105.00 yearly
Full-time
- Promoted
Senior Manager Retail Banking Services
National BankMontreal, QC, CanadaFull-time
- Promoted
Manager, Quality Services
Paladin PharmaMontreal, QC, CanadaFull-time
- Promoted
Guest Arrival Expert (Bellman)
Le Royal Méridien DohaMontreal, Montreal (administrative region), CanadaFull-time
- Promoted
Care Services Manager
COGIR ImmobilierOutremont, QC, CanadaFull-time +1
- Promoted
Manager / Senior Manager, Transaction Services
KPMG CanadaMontreal, QC, CanadaFull-time
Manager, Risk Services
Northbridge Financial CorporationMontreal, QCCA$80,000.00–CA$120,000.00 yearly
Full-time
- Promoted
Platform Manager - Network Critical Services
CAEMontrealCA$55.00–CA$65.00 hourly
Full-time
Manager, Quality Services
Paladin Pharma Inc.Hybrid, Montreal, QuebecCA$77,000.00–CA$125,000.00 yearly
Full-time
Manager / Senior Manager, Transaction Services
KPMG-CanadaMontreal, Quebec, CanadaFull-time
- Promoted
Gestionnaire, services corporatifs - Manager, Corporate Services
BJRC RecruitingMontreal, QC, CanadaFull-time +1
Financial and Mortgage Services Manager
Groupe MontpetitMontréal, Québec, CACA$105,000.00–CA$134,000.00 yearly
Full-time +1
Quick Apply
Manager / Senior Manager, Financial Services
KPMGMontreal, Quebec, CanadaFull-time
Manager- IT Infrastructure Services
BombardierMontreal, QCCA$80,000.00–CA$90,000.00 yearly
Full-time
- Promoted
Product Manager Professional services
AcumaticaMontreal, CanadaFull-time
Superviseur(e), Service à la clientèle / Guest Services Supervisor
JLLMontreal, QCCA$59.00 hourly
Full-time
Guest Services Manager
Marriott InternationalMontreal, QC, Canada30+ days ago
Salary
CA$62,000.00–CA$78,000.00 yearly
Job type
- Full-time
Job descriptionManages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Implements the customer recognition / service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and / or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell / Door Staff, Switchboard and Guest Services / Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
Supporting Management of Front Desk Team
Ensuring Exceptional Customer Service
Managing Projects and Policies
Supporting Human Resource Activities
Additional Responsibilities
The salary range for this position is $62,000 to $78,000 annually.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Notification to Applicants : Le Centre Sheraton Montreal Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email