Guest services manager Jobs in Longueuil, QC

Are you looking for a new administrative challenge? Are you interested in a career in the legal sector? Do you have experience in leadership?

Are you looking to join a national organization that fosters the personal development of individuals and offers stimulating career prospects?

Our client, a major national legal firm, is looking to hire a Manager, Legal support services. This firm has won the award of one of Canada’s Best Diversity Employers for several consecutive years!

The profile we are looking for for this role is a solution oriented team leader with great communication skills.

Ideally, this candidate wants to stay a long time as trust, building relationships, and assessing lawyers and legal assistant’s skills, weaknesses, compatibility, and personalities is a constant and ever evolving challenge.

Please don't hesitate to apply if you think you are the right fit for the role!

Advantages
-Competitive Salary based on experience
-Exceptional benefits from day one including firm-paid group insurance coverage, a wellness program, and a technology expense allowance.
-Bonus up to 9%
-RRSP after 1 year up to 4%
-Vacation: 4 weeks of vacation
-Personal Days: 6 personal days. + 2 extra days ( 1 for volunteer and one for birthday)
-Work Model: Hybrid work arrangement (4 days in office and one day remotely)
-Strong community involvement and a commitment to equity, diversity and inclusion
-A commitment to professional development and growth opportunities for employees at all levels, supported by a culture that fully embraces and encourages two-way feedback

Responsibilities
-Oversee the Legal Assistant team and strategically pair them with Lawyers to optimize desk-side efficiency
-Serve as the primary point of contact between Lawyers, Legal Assistants, and Management to ensure seamless inter-departmental communication and alignment
-Ensuring development of direct reports to meet the company's objective of producing strong co-operative work units
-Employee coaching and management
-Monitor and analyze office data to identify workflow trends, delivering actionable reports and recommendations for operational improvements
-Coordinating follow-up on employee technical training
-Determining requirements for effective delegation of legal assistant work
-Maintain accurate personnel and service records, ensuring all statistical data is organized and accessible for firm reporting
-Organize and supervise work units to maintain high output levels and ensure staff are meeting the firm's tactical objectives
-Manage the logistics and execution of team-building events and firm-wide meetings

Qualifications
-A minimum of 10 years of experience in the legal field, including at least 3 years of management experience
-Completed post-secondary education in Business Administration, HR or a related field or extensive relevant work experience
-Fluent bilingualism in both French and English
-Minimum 10 years of experience, with at least 3 years managing a large team, ideally in a professional services environment
-Highly developed problem solving, conflict management and negotiation skills, including the ability to successfully resolve performance and disciplinary issues. Ability to develop and deliver creative solutions
-Excellent analytical and critical thinking skills
-Demonstrated proficiency in numeracy skills
-Strong written and oral communication skills
-Able to communicate effectively with individuals at all levels of the Firm while maintaining composure
I-ntermediate skill level with Office Suite
-Demonstrated experience in change management and keen interest in continuous process improvement
-Proven organizational skills and ability to prioritize work in a fast-paced environment on a national platform
-Ability to develop strong trusting relationships in order to gain support and achieve results

Our Client operates across Canada, and globally/internationally in the United States and other countries. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:

-communicate with English-speaking clients/partners/employees located outside Quebec on a regular basis
-work on client projects, products or deliverables that are required to be delivered to clients in English

Summary
Interested in this position?


Apply online or send us an email anytime at tamara.cobrin@randstad.ca.

If you know anyone interested in administrative support positions, please feel free to provide them with our contact information. We will be happy to help them!

For more information on this and all other positions currently available, visit www.randstad.ca.

We look forward to receiving your resume!

All resumes received will be considered equally.

Only selected candidates will be contacted.


Randstad Canada, 525 Viger Avenue West, Suite 501, Montreal, Quebec H2Z 0B3

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.