Guest services agent Jobs in Toronto, ON

Last updated: 4 days ago

Guest Services Agent | Novotel Toronto Centre

Silver Hotel GroupToronto, Ontario, Canada

Full-time

We are currently looking for a.The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exception...Show moreLast updated: 30+ days ago

Host / Hostess / Guest Services Team - JOEY Yorkdale

JOEY Restaurant GroupToronto, ON, CA

Full-time

Quick Apply

Your passion, purpose and potential.In you we see care, drive, confidence and curiosity.When you join our team, you can expect intensity, excitement and energy. Through our culture of people develop...Show moreLast updated: 30+ days ago

Live Services Agent I (Part -Time)

ServiceTitanCanada Ontario

CA$37,000.00–CA$46,000.00 yearly

Remote

Full-time +1

Do you want to reinvent a trillion-dollar industry?.Schedule Engine is a radically better home services platform combining world-class technology and next-generation service solutions.We are reshap...Show moreLast updated: 30+ days ago

Guest Experience Leader

McDonald'sDOWNSVIEW, ON, CA

Full-time

We are more than just your local restaurant.We are a collection of hardworking small-business owners.Did you know that from coast to coast, we serve delicious choices to more than 2.Canadian famili...Show moreLast updated: 30+ days ago

Promoted

Guest Services Agent - Downtown Toronto

Sodexo Canada LtdToronto, Ontario, Canada

Full-time

Sodexo is growing! We are looking for a.You will be offered is a great team environment work / life balance and the ability to ensure customer satisfaction. You are a dynamic and reliable person with ...Show moreLast updated: 5 days ago

Guest Services Coordinator

Adecco CanadaToronto, Ontario, Canada

CA$19.00 hourly

Full-time +1

Quick Apply

Adecco is currently hiring for a temporary, full-time Guest Experience Specialist for our automotive client in North York, ON. In this role you will be the first point of contact for customers, ensu...Show moreLast updated: 6 days ago

Guest Services Ambassador

Ripley's AquariumsToronto, ON, CA

CA$17.00 hourly

Part-time

Guest Services Ambassador (Part-Time).The Guest Services Ambassador is responsible for the admissions process as well as the Guest’s path through the Aquarium. Guest Services staff are responsible f...Show moreLast updated: 30+ days ago

Guest Experience Manager

Impact KitchenToronto, ON, CA

CA$50,000.00 yearly

Full-time

Quick Apply

MAKE YOUR IMPACT Impact Kitchen is on a mission to empower our community to eat healthy, nutritionally-dense foods with a focus on quality and sustainability. We know that what you eat matters, and ...Show moreLast updated: 30+ days ago

Guest Services Representative

CNTowerToronto, ON, CA

Temporary

To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any / all Guest Services areas providing timely service and...Show moreLast updated: 30+ days ago

Guest Services Supervisor-WDB

CB CanadaToronto, Ontario, Canada

CA$51.70 hourly

Full-time

Under the general direction of the Manager, Guest Services or the Manager, Slots & Guest Services, this position is responsible for monitoring the day-to-day activities of the guest services operat...Show moreLast updated: 30+ days ago

Guest Services Attendant (Bellperson) - Part Time

Four Seasons Hotels and ResortsToronto

CA$16.00–CA$17.00 hourly

Part-time

Four Seasons is powered by our people.We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.Our ...Show moreLast updated: 30+ days ago

Host / Hostess / Guest Services Team - JOEY Yorkdale

JOEY RestaurantsToronto, Ontario, Canada

Full-time

guest service supervisor

Rama Gaming House – ScarboroughScarborough, ON, CA

CA$34.00–CA$35.00 hourly

Permanent

Hours : 30 to 40 hours per week.Education : Secondary (high) school graduation certificate.Experience : 1 year to less than 2 years. Co-ordinate activities with other work units or departments.Establis...Show moreLast updated: 30+ days ago

Field Services

Inviro Engineered SystemsScarborough, ON, CA

Full-time

Quick Apply

Field Services Full-Time Are you a motivated and passionate individual, eager to advance your career? As one of Canada’s leading Mechanical / Electrical engineering firms, INVIRO is looking for...Show moreLast updated: 22 days ago

Guest Service Agent

The DrakeToronto, ON, CA

Full-time

Quick Apply

Celebrating its 21st anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. We’re more than a place to sleep, eat...Show moreLast updated: 4 days ago

Guest Services Manager

Omni Hotels & ResortsToronto, ON, CA

CA$27.04 hourly

Full-time

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 120 years. Located in the heart of downtown Tor...Show moreLast updated: 30+ days ago

guest service agent

ClublinkON, CA

CA$17.20 hourly

Full-time

Heures de travail : 30 to 44 hours per week.Secondary (high) school graduation certificate.Register arriving guests and assign rooms. Process group arrivals and departures.Take, cancel and change roo...Show moreLast updated: 30+ days ago

Guest Experience Manager

Hornblower Cruises and EventsToronto, ON, CA

CA$45,000.00 yearly

Full-time

City Experiences is seeking a Guest Experience Manager for our City Cruises operation in Toronto.This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.Complime...Show moreLast updated: 30+ days ago

Guest Service Representative

Nothing Bundt CakesEtobicoke, ON

CA$15.60–CA$17.00 hourly

Part-time

We close early so you can enjoy your evenings.We offer flexible work schedules.T-shirts and sneakers are where it’s at!.You don’t have to be 18 to work here, so students can join us.It’s literally ...Show moreLast updated: 30+ days ago

Guest Environment Expert

Marriott InternationalToronto, ON, Canada

CA$15.00–CA$18.00 hourly

Full-time

Our jobs aren’t just about giving guests a clean room and a freshly made bed.Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide...Show moreLast updated: 30+ days ago

Guest Services Agent | Novotel Toronto Centre

Silver Hotel GroupToronto, Ontario, Canada

30+ days ago

Job type

Full-time

Job description

Guest Services Agent

We are currently looking for a Guest Services Agent ! The primary responsibility of the Guest Service Agent is to provide our hotel guests with a positive first and last impression, as well as provide them with exceptional service.

What We Offer

Work with like-minded team members who are passionate about their work and keep things fun, every day!
Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
Education Reimbursement for you (and your children!)
Annual Wellness Credit
Team Member Referral Program
Leadership Development
Team Building Events
Culture of Recognition Program
Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager, the Guest Service Agent will :

Maintain a warm and friendly demeanor at all times with guests and team members;

Comply with all company standards and brand standards, if applicable;

Interact with all guests during check-in and check-out procedure;

Create and cancel reservations as required, handle check-in and check-outs;

Greet all incoming and outgoing calls in a professional and timely manner;

Review logbook, and emails daily and complete all tasks on the checklist;

Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;

Balance and prepare individual paperwork for closing of shift with hotel standards;

Work closely and maintain proper communication with all hotel departments;

Handle guest registration and room assignments, accommodating special requests whenever possible;

Handle guest check-ins / check-outs in accordance with hotel credit / cash handling policies in an efficient and friendly manner;

Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;

Perform other duties assigned by the Supervisor or department manager.

What We are Looking for...

Customer Service experience, preferably in a Hotel Front Desk position;

Excellent written and verbal communication skills are essential;

Computer literate in Word and Excel. Maestro's or Opera experience is an asset;

Results-oriented with the ability to be flexible and work well in a busy and demanding environment;

A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;

Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;

Available to work days, evenings, weekends, and / or holidays as required;

Must be legally authorized to work in Canada.

About Us

https : / / www.silverhotelgroup.com /

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map : Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9503. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.