Talent.com
guest service supervisor

guest service supervisor

Rama Gaming House – ScarboroughScarborough, ON, CA
30+ days ago
Salary
CA$34.00–CA$35.00 hourly
Job type
  • Full-time
  • Permanent
Job description
  • Work Term : Permanent
  • Work Language : English
  • Hours : 30 to 40 hours per week
  • Education : Secondary (high) school graduation certificate
  • Experience : 1 year to less than 2 years
  • or equivalent experience

    • Work setting

    • Casino

      • Tasks

    • Co-ordinate activities with other work units or departments
    • Establish work schedules and procedures
    • Perform same duties as workers supervised
    • Prepare and submit reports
    • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
    • Assist clients / guests with special needs
    • Co-ordinate, assign and review work
    • Hire and train staff in job duties, safety procedures and company policies
    • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
    • Requisition materials and supplies

      • Supervision

    • 1 to 2 people
    • 3-4 people
    • 5-10 people
    • 11-15 people

      • Certificates, licences, memberships, and courses

    • Casino Gaming License

      • Security and safety

    • Criminal record check

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Large workload
    • Overtime required
    • Standing for extended periods
    • Tight deadlines
    • Work under pressure

      • Personal suitability

    • Accurate
    • Client focus
    • Dependability
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Flexibility
    • Initiative
    • Interpersonal awareness
    • Judgement
    • Organized
    • Team player

      • Screening questions

    • Are you available for shift or on-call work?
    • Are you available for the advertised start date?
    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?
    • Do you currently reside in proximity to the advertised location?
    • Do you have previous experience in this field of employment?

      • Financial benefits

    • Bonus
    • Gratuities